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Twice as Nice: Genesys Named a Leader in Two Gartner Magic Quadrant Reports for Contact Center SolutionsSAN FRANCISCO, Oct. 23, 2017 /PRNewswire/ -- Genesys® (www.genesys.com), a global leader in omnichannel customer experience and contact center solutions, has been named a Leader in the 2017 Gartner Magic Quadrant for Contact Center as a Service, North America1. Genesys placed furthest overall in "completeness of vision" in the report – the same positioning it also received in the Magic Quadrant for Contact Center Infrastructure, Worldwide2 published earlier this year. Genesys is the only company named a Leader in both reports. "We believe our position as a Leader in both Magic Quadrant reports is a testament to our ongoing commitment to provide both cloud and on-premises solutions that power exceptional customer experiences around the globe," said Merijn te Booij, chief marketing officer, Genesys. "As the contact center landscape continues to evolve, we are laser-focused on helping organizations of all sizes deliver the fast, connected and insights-driven interactions their customers now expect." Driven by cutting-edge advancements, Genesys delivers the only best-in-class customer experience cloud wit global universal routing and customer reach. In fact, on average, the company sells and installs a new cloud customer every business day. With its modern user experience, cost-effective connectivity options and advanced omnichannel and employee engagement features, Genesys continues to lead the market in cloud contact center innovation. The 2017 Magic Quadrant for Contact Center as a Service, North America, evaluated 11 different CCaaS vendors on completeness of vision and ability to execute. Gartner then positions companies within one of four quadrants: Visionaries, Niche Players, Challengers, and Leaders. Gartner defines Leaders in this Magic Quadrant as companies that are best described as suppliers with a strong multichannel product and service capability that have already amassed a large installed base of large and small customers. Leaders also benefit from being able to support varying levels of deployment complexity, including multichannel deployments and integration with a variety of third-party systems. To learn more about cloud offerings from Genesys, visit its cloud solutions pages. 1 Gartner "Magic Quadrant for Contact Center as a Service, North America" by Drew Kraus, Steve Blood, Daniel O'Connell, October 18, 2017. 2 Gartner "Magic Quadrant for Contact Center Infrastructure, Worldwide" by Drew Kraus, Steve Blood, May 16, 2017. About the Magic Quadrant About Genesys Contacts: Lisa Hawes
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