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The Robots are Here: Keys to RPA Success - Research and MarketsThe "The Robots are Here: Keys to RPA Success" report has been added to Research and Markets' offering. This Special Report explores why organizations are adopting service automation technologies such as RPA and CA (News - Alert). You'll learn what outcomes they are achieving, and uncover the 20 critical practices they use to achieve multiple business benefits - including more satisfied employees! Even though robotic process automation (RPA) and cognitive automation (CA) tools promise huge business value, potential adopters remain skeptical. They wonder what organizations are adopting service automation, and what outcomes they are achieving. Adopters wonder about the range of risks they run when seeking to leverage the power of automation tools, when success is not guaranteed. To answer these questions, authors Mary Lacity and Leslie Willcocks surveyed and interviewed service automation adopters, providers and advisors. This New Special Report documents their findings, including the RPA triple win emerging from the successful organizations. It also details eight RPA and CA adoption cases to show you how automation was carried out, and the multiple emerging benefits. Finally, you'll get detailed access to the 20 action principles common to successful organizations. Enact them in your organization to succeed with the new generation of service automation tools. Key Topics Covered: The Triple Win of RPA Customer Value Shareholder Value <> Employee ValueClient Adoption Stories Case 1: Royal DSM (News - Alert) Adopts Redwood Software Case 2: SEB Adopts IPsoft Case 3: AP Adopts Automated Insights Case 4: Telefonica Adopts Blue Prism Case 5: NPower Adopts Blue Prism Case 6: VHA Adopts Automation Anywhere Case 7: Virgin Trains Adopts Celaton Case 8: Xchanging Adopts Blue Prism What Practices Lead to Multiple Business Benefits from Service Automation? Action Principles: Strategy 1. Strategic Service Automation Requires Cultural Adoption by the C-Suite 2. Include Multiple Expected Benefits in Business Cases for Service Automation 3. Beware of Hype 4. Understand That Service Automation Is a Continuum of Many Tools and Platforms Suited for Different Types of Work 5. Consider Carefully the Best Sourcing Option Action Principles: Launch 6. Take Some Risks 7. Select Exciting POCs That Remove Pain Points and Will Get Noticed 8. Develop Criteria for the Automatability of Processes 9. Make Gains from Automating Subprocesses 10. Test Service Automation Capabilities with a Controlled Experiment 11. Redesign Human Work for Robotic Work Action Principles: Change Management 12. Recognize That Service Automation Needs a Sponsor, Project Champion, and Project Manager 13. Let Business Operations Lead (So Far) 14. Bring IT On Board Early 15. Pay Careful Attention to Internal Communications; Send the Right Message to Staff Action Principles: Building Mature Capabilities 16. Establish Center of Excellence 17. Rethink Talent Development for Skills Needed for an Enterprise Automation Capability 18. Continually Improve the Automated Processes 19. Reuse Components to Scale Quickly and to Reduce Development Costs 20. Multiskill the Robots Conclusion Appendix A: Overview of Service Automation Tools Appendix B: Research Methodology Companies Mentioned
For more information about this report visit https://www.researchandmarkets.com/research/8rgkt8/the_robots_are
View source version on businesswire.com: http://www.businesswire.com/news/home/20171006005508/en/ |
