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Nuance Unveils AI-Powered Virtual Assistant Solution Designed for Healthcare ProvidersBURLINGTON, Mass., Sept. 27, 2017 (GLOBE NEWSWIRE) -- Building on its long history of powering virtual assistants for many of the leading consumer and automotive brands in the world, including American Airlines, Amtrak, Audi, Barclay’s, BMW, Citi, Delta, Domino’s, FedEx, Ford, and GM, Nuance Communications, Inc. (NASDAQ:NUAN) today unveiled its artificial intelligence (AI)-powered virtual assistant solution designed specifically for healthcare providers. Leveraging its extensive experience in healthcare, Nuance’s new Dragon Medical Virtual Assistant will further streamline a wide variety of clinical workflows for the 500,000 clinicians that already rely on Dragon Medical every day for their clinical documentation. Based upon the award-winning Nuance Virtual Assistant platform, the Dragon Medical Virtual Assistant will deliver sophisticated conversational dialogues and pre-built capabilities that automate high-value clinical workflows. This solution directly addresses the belief by 80% of 10,000 U.S. clinicians surveyed by Nuance that virtual assistants would drastically change healthcare by the end of 2018. Designed for Healthcare Providers
“Technology needs to be unobtrusive and support the process of providing high quality patient care—not get in the way,” said David Y. Ting, MD, CMIO, Massachusetts General Physicians Organization. “Having Nuance’s AI-powered virtual assistant technology embedded into the EHR will help make a new generation of patient care a reality – for both clinicians and patients.” Enhancing Both Clinician and Patient Experience As expectations for the care experience are rising, and with clinician scorecards, public reporting of quality measures and patient satisfaction playing a bigger role in provider success and reimbursement, healthcare organizations cannot ignore what matters most to patients. According to Nuance’s Art of Medicine survey conducted in 2015, elements of a visit that are most important to patients are time for discussion, advice and recommendations, privacy and engagement. Yet 40% of patients feel rushed during their visit and physicians have less quality time to spend with them – about 8 minutes on average per patient, or 12% of their time. However, technology can help. The survey stated that 97% of patients are comfortable with the amount of technology being used by their providers, so long as it plays a supporting role and does not distract or interfere with their conversation time with their clinicians. With Nuance’s virtual assistant capabilities and smart speaker innovation, conversational AI will not get in the way, but will help improve clinician productivity and overcome the pain associated with conforming to existing technology interfaces – providing clinicians and patients with a new level of freedom. “Nuance is helping to create a world where clinicians can refocus on their patients without technology getting in the way,” said Peter Durlach, senior vice president of strategy, Healthcare Division, Nuance. “Our healthcare virtual assistant and smart speaker innovations are designed to enable the clinician to get back to why they went to medical school – to take care of people. By spending more time with patients, the quality of care will increase, patients will be more satisfied with their experience and clinicians will be less burnt out.”
Nuance provides a more natural and insightful approach to clinical documentation, freeing clinicians to spend more time caring for patients. Nuance healthcare solutions capture and communicate more than 300 million patient stories each year helping more than 500,000 clinicians in 10,000 healthcare organizations globally. Nuance’s award-winning clinical speech recognition, medical transcription, CDI, coding, quality and medical imaging solutions provide a more complete and accurate view of patient care, which drives meaningful clinical and financial outcomes. About the Nuance Virtual Assistant Platform About Nuance Communications, Inc. Trademark reference: Nuance and the Nuance logo are registered trademarks or trademarks of Nuance Communications, Inc. or its affiliates in the United States and/or other countries. All other trademarks referenced herein are the property of their respective owners. Contact Information For Press |