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Contact Center Software Market, 2022 by Solution, Service, Deployment Type, Organization Size, Vertical - Research and Markets
[September 25, 2017]

Contact Center Software Market, 2022 by Solution, Service, Deployment Type, Organization Size, Vertical - Research and Markets


The "Contact Center Software Market by Solution (Customer Collaboration, Dialers, ACS, CTI, Workforce Optimization, Reporting & Analytics), Service, Deployment Type (On-Premises & Cloud), Organization Size, Vertical & Region - Global Forecast to 2022" report has been added to Research and Markets' offering.

The Contact Center Software Market Size is Expected to Grow from USD 15.29 Billion in 2017 to USD 29.13 Billion By 2022, at a CAGR of 13.8%.

Enhanced customer experience through multiple channels, such as voice, video, web, and social media has led to the adoption of contact center software. However, the high initial investment incurred when integrating new age solutions with legacy systems is one of the major restraints for the contact center software market.

The retail and consumer goods vertical is expected to grow at the highest CAGR during the forecast period. The vertical is becoming more customer centric with its continuous focus on leveraging internet technology. Organizations in the vertical have adopted a strategy of manging business operations globally and working locally on the development and pre-production sanction of products.

Contact center software empower organizations to reach customers and manage their queries through multiple touch points, such as voice, video, web, mobile, and social media. Furthermore, contact center software provide opportunity to organizations to cross-sell and upsell products and services to customers by facilitating effective communication through multiple channels.

Asia Pacific (APAC) is expected to grow at the highest CAGR in the global contact center software market during the forecast period. Enterprises across various vertical are adopting contact center solutions to provide customers with enhanced experience.


Key Topics Covered:

1 Introduction

2 Research Methodology

3 Executive Summary

4 Premium Insights

5 Market Overview And Industry Trends

6 Contact Center Software Market Analysis, By Component

7 Contact Center Software Market Analysis, By Deployment Type

8 Contact Center Software Market Analysis, By Organization Size

9 Contact Center Software Market Analysis, By Vertical

10 Geographic Analysis

11 Competitive Landscape

12 Company Profiles

  • Alcatel-Lucent (News - Alert) Enterprise
  • Ameyo (Drishti-Soft)
  • Avaya Inc.
  • Cisco
  • Enghouse Interactive Inc.
  • Five9, Inc.
  • Genesys
  • Huawei Technologies Co., Ltd.
  • Mitel (News - Alert) Networks Corporation
  • Oracle
  • Sap
  • Unify, Inc.

For more information about this report visit https://www.researchandmarkets.com/research/lfflzh/contact_center


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