[September 22, 2017]

SpendEdge Releases Procurement Market Research Report for the Global Business Process Outsourcing Market

Global procurement intelligence advisory firm, SpendEdge, has announced the release of their 'Business Process Outsourcing Services Procurement Market Research Report.' The insights and data in this report provide a strategic analysis of the supply markets, factors influencing purchasing decisions, procurement best practices, pricing models, supplier landscape, and an analysis of the supplier capability matrix of the professional services industry. This report breaks down the data and analysis behind the procurement of BPO services and acts as an all-inclusive guide for making smart purchasing decisions.

This Smart News Release features multimedia. View the full release here: http://www.businesswire.com/news/home/20170922005410/en/

Global Business Process Outsourcing Services Procurement Market Intelligence Report (Graphic: Business Wire)

"Businesses are increasingly focusing on retaining customers via interactions and engagement services, thereby driving the growth of the BPO services market," says lead SpendEdge procurement analyst Angad Singh. "Suppliers are adopting advanced technologies such as speech analytics and RPA, and they are also offering value-added services such as database scrubbing and post-call analytics to increase business," added Angad.

Key Report Features

Looking for more insights from this report? Request a free sample report

SpendEdge sample reports are free of charge and provide insights that focus on cost-saving aspects of procurement and optimization of category spend.

Report Highlights

• The BPO services market is projected to grow at a CAGR of 6.95 over the forecast period, due to the growing need to lower costs, enhance customer satisfaction levels, and reduce management complexities.
• To ensure effective business outcomes of outsourced processes, buyers should specify the type of services they require, scope of services expected, and the outsourcing budget.
• Category managers need to conduct a detailed evaluation of the skill sets of the personnel employed by service providers to ensure the delivery of expected services despite the high attrition in the industry.

This report is available at a discount for a limited time only: View the report snapshot before purchasing

Business Process Outsourcing Services Pricing Trends

The transaction-based pricing model is the most widely adopted pricing model in the market, as this model calls for payments only against the number of transactions processed by the supplier. However, this model can be complicated and expensive for large transaction volumes, which is expected to make way for the outcome-based pricing model in the coming years. The outcome-based model ensures complete ownership of suppliers for successful execution of various activities while encouraging innovation in services to achieve better outcomes.

We also customize reports to meet clients' requirements.

Browse Related Reports:

• Global Social Media Analytics Services Category - Procurement Market Intelligence Report
• Global Energy Consulting Category - Procurement Market Intelligence Report
• Global Customs Audit Category - Procurement Market Intelligence Report

About SpendEdge

SpendEdge shares your passion for driving sourcing and procurement excellence. We are a preferred procurement market intelligence partner for Fortune 500 firms and other leading companies across numerous industries. Our strength lies in delivering robust, real-time procurement market intelligence that helps sourcing and procurement professionals make informed decisions. These innovative procurement solutions help enterprises transform structural capabilities, improve execution efficiency, and fast-track time to savings.

View source version on businesswire.com: http://www.businesswire.com/news/home/20170922005410/en/

[ Back To TMCnet.com's Homepage ]