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Apex Revenue Technologies and SmartAction Introduce New Interactive Voice Response Solution to Enhance Patient Experience, Optimize Call-Center EfficiencyST. PAUL, Minn., Aug. 22, 2017 /PRNewswire/ -- Apex Revenue Technologies and SmartAction have collaborated to develop an advanced phone payment solution that utilizes interactive voice response (IVR) technology powered by Artificial Intelligence (AI). The new platform is designed to streamline financial conversations, control costs for healthcare providers and make it easier for patients to pay their bills, 24/7. As the healthcare industry has become more complex, call center volumes have increased. Apex's new IVR offering can easily handle the more repetitive payment transactions, enabling agents to focus on higher-level issues and, ultimately, keep overhead expenses down. With 100 percent conversational, natural language prompts, the platform guides patients through the payment process, helping them make payments when it's most convenient. Call times are also reduced, which is optimal for patients who would rather avoid speaking directly with an agent. AI is at the centerpiece of the technology, enabling quick deployment and continuous learning and improving. "We know patient preference varies when it comes to how they pay for healthcare, which is why we continually look for ways to offer more choices that elevate the patient experience, always putting them first," said Pat Maurer, president, Apex Revenue Technologies. "The combination of Apex's healthcare expertise and understanding of how patients pay with SmartAction's industry-leading technology in the IVR space allows for a complete solution to help improve patient-provider relationshps and payment results. We're thrilled to be able to offer this new platform to our customers." Other benefits of the new IVR platform include:
"We're very proud to partner with Apex to deliver a voice solution that will help them expand their omnichannel payment options," said SmartAction Senior Vice President of Operations Mike Vanca. "When coupled with an online platform like Apex's, our intelligent payment processing solution helps boost success rates and improve customer experiences, which are important metrics for any business." About Apex Revenue Technologies About SmartAction
SOURCE Apex Revenue Technologies |