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SAP® Preferred Success Plan to Enhance Customer SuccessWALLDORF, Germany, July 25, 2017 /PRNewswire/ -- SAP SE (NYSE: SAP) today announced the launch of the SAP® Preferred Success plan, another step in simplifying the cloud service and support portfolio from SAP. SAP Preferred Success is an advance on today's SAP Preferred Care offering. With its additional new features, built-in success methodology and adoption focus, SAP Preferred Success helps customers achieve their strategic and organizational goals faster. Using methodologies made possible by the cloud delivery model, SAP Preferred Success allows customers to benefit from an advanced customer success plan built on top of SAP Enterprise Support, cloud editions. Customers of SAP Preferred Success benefit from metric-driven consumption planning, new and enhanced usage reporting, best-practice guidance and other success resources that identify key inhibitors to adoption and business value. They gain the insight to identify and utilize features within their cloud environment, determine which solutions are most used by employees and understand why and how certain solutions work best for their specific business. This allows customers to orchestrate success and act as a change agent across their organizations. "Incorporating success, adoption, learning and advanced support resources will help our customers to maximize the value of their cloud solutions from SAP and reach new heights for their businesses," said Jacques Pommeraud, senior vice president, Global Customer Success, SAP. "The SAP Preferred Success plan builds on our technical expertise, experience from helping thousands of customers and dedication to their success. Our goal is to help them successfully consume and run cloud solutions in a simpler and faster way." In addition to driving solution adoption, the benefits of SAP Preferred Success include:
"In today's market, customers are looking for business process improvements, operational assistance and proactive guidance from their support provider," said Elaina Stergiades, research manager, IDC. "New services and support offerings like SAP Preferred Success can help IT organizations meet those needs, allowing CIOs and IT managers to address business and IT issues more quickly and efficiently as their hybrid landscapes evolve." SAP Preferred Success is initially available for SAP SuccessFactors® solutions, SAP S/4HANA® Cloud and the SAP Hybris® Cloud for Customer solution. As SAP prepares SAP Preferred Success to cover all cloud solutions, those other cloud solutions will continue to operate under SAP Preferred Care. For more information, visit the SAP News Center. Follow SAP on Twitter at @sapnews. About SAP Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as "anticipate," "believe," "estimate," "expect," "forecast," "intend," "may," "plan," "project," "predict," "should" and "will" and similar expressions as they relate to SAP are intended to identify such forward-looking statements. SAP undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. The factors that could affect SAP's future financial results are discussed more fully in SAP's filings with the U.S. Securities and Exchange Commission ("SEC"), including SAP's most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates. © 2017 SAP SE. All rights reserved. For customers interested in learning more about SAP products: For more information, press only:
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