Digital eXperience Index: measuring the digitalisation of consumer experience

LONDON, July 17, 2017 /PRNewswire/ -- "Our Digital eXperience Index enables operators to measure their progress in providing their consumer customers with an operational digital experience."

Nearly all communications service providers (CSPs) state that providing their customers with a digital experience is critical to their future business, but few rigorous methods of measurement have been available. The Digital eXperience Index (DXi) provides a way of measuring the degree to which consumers' experiences of investigating, ordering or seeking support for the traditional and digital services provided by their CSPs are modern and 'digitalised'.

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THIS REPORT:
describes the key aspects of providing a digital experience explains how a CSP can determine its position relative to its competitors in providing a digitalised experience discusses why a CSP should measure its progress in providing a digital experience names th top five CSPs based on customers' digital experience.

Key Questions Answered in this Report
- Why should a CSP measure its progress in providing a digitalised experience to its customers?
- How can a CSP determine its position relative to its competitors in providing a digitalised experience?
- What are the key aspects of providing a digital experience?
- Which are the top-five CSPs based on customers' digital experience?

Who Should Read This Report
- Executives of CSPs that intend to provide consumer customers with a rich digitalised experience to gain a competitive advantage over other CSPs or to compete with other digital players.
- Chief Digital Officers (CDOs) and their staff who are seeking to upgrade the digital experience offered to consumers through IT projects.
- Vendors of systems that can enable CSPs' digitalisation of the user experience.
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About Reportbuyer
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For more information:
Sarah Smith
Research Advisor at Reportbuyer.com
Email: [email protected]  
Tel: +44 208 816 85 48
Website: www.reportbuyer.com

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