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Customer care: worldwide market shares 2016LONDON, June 29, 2017 /PRNewswire/ -- "Deployment of cloud-native systems has increased faster than expected, while artificial-intelligence-driven customer support systems have attracted operators' attention." - Hewlett Packard Enterprise - Huawei Technologies - IBM - innoPath - Lithium - Microsoft - NEC/Netcracker - Nokia Networks - Oracle - Pegasystems - Salesforce - SAP - Synapse Mobile Networks - Tata Consultancy Services - UXP Systems - Vlocity SUB-SEGMENT COVERAGE - Customer relationship management (CRM) - Customer interaction - Subscriber management - Device management Who Should Read This Report - Vendor strategy teams that need to understand where growth is slowing and where it is increasing across different sub-segment categories. - Product management teams responsible for feature functionality and geographical focus, and product marketing teams responsible for market-share growth. - Market intelligence teams at vendors that want to understand how their competitors compare to each other. - CSPs that are planning digital transformation journeys and want to ensure that their current vendors are staying up to date. Key Questions Answered in This Report - What was the overall size of the market for telecoms-specific customer care software systems and what drove this spending among CSPs? - How did spending vary across different sub-segments of the customer care market? - Who are the major vendors and what is their share of revenue in the customer care systems market? - What are the different drivers and growth rates for CSPs' spending on products, product-related services and professional services? Download the full report: https://www.reportbuyer.com/product/4959460/ About Reportbuyer Reportbuyer is a leading industry intelligence solution that provides all market research reports from top publishers http://www.reportbuyer.com For more information: Sarah Smith Research Advisor at Reportbuyer.com Email: [email protected] Tel: +44 208 816 85 48 Website: www.reportbuyer.com To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/customer-care-worldwide-market-shares-2016-300482260.html SOURCE ReportBuyer |