TMCnet News
Despite the Buzz, Consumers Lack Awareness of the Broad Capabilities of AIDALLAS, May 16, 2017 /PRNewswire/ -- While Artificial Intelligence (AI) is among the hottest tech topics today, consumer adoption and awareness is largely limited to the most visible applications through natural language processing, like Siri and Alexa. This is according to the results of a survey of 1,600 U.S. consumers conducted by innovation agency, Rockfish Digital. Based on the findings, nearly 50 percent of respondents say they have not interacted with a form of Artificial Intelligence; another 23 percent are not sure. For the 29 percent who have interacted with AI, the majority use if only occasionally, revealing the need for further education on the technology's breadth. "By many accounts, AI is going to completely change the way business is done – and, our economy as we know it. What we lack today is a deep understanding of the meaningful applications," said Josh Cottrell, VP, Executive Technology Director of Rockfish Digital. "Generally, as marketers and business innovators, we need to move the consumer perception of AI away from simple natural language processing and the convenience that voice-enabled devices provide. The lack of awareness of how AI may be impacting their lives more profoundly shows that there is a way to go before we've truly defined what it all means." Key Findings: Knowledge is Power Convenience is King You Go Girl Don't Make Me Repeat Myself "Voice is the tip of the iceberg in the world of AI," said Jarrod Ramsey, VP, Technology and member of the AI Taskforce at Rockfish Digital. "Only half of consumers knowingly, interact with AI, and that can be a good thing. Good AI should be invisible and seamless. The frustrations consumers experience with voice tell us that, as an innovation-driven economy, we must be better at execution if we're to move the needle on informed perception." AI Impacting Consumers Beyond Simple Voice Interaction Advanced Product Selector: To create a less scripted product recommendation experience for consumers and using technology like Watson Analytics, users input criteria on products they care the most about, and recommendations are suitably tailored to their needs. Vehicle Purchasing Process: Finding a car via a dealer that fits precise needs and wants can be frustrating for consumers. Employing technology like Azure Machine Learning Studio, automakers can more intelligently craft manufacturing and distribution based on predicted consumer demand. Intelligent Job Search: Current job search solutions are static and powered by keyword and location searches. Using IBM Watson Rank & Retrieve and IBM Watson Personality Insights, natural language processing can be employed to create a smarter job-seeker interface and deliver personality insights to HR professionals. About Rockfish To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/despite-the-buzz-consumers-lack-awareness-of-the-broad-capabilities-of-ai-300458237.html SOURCE Rockfish |