[May 08, 2017] |
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Knowledge17: ServiceNow Shows Future of How IT, Customer Service, HR and Security Will "Work at Lightspeed"
KNOWLEDGE17 - ServiceNow (NYSE:NOW) hosts this week 15,000
attendees at its annual customer conference to dive deeper into how they
are driving business transformation across IT, Customer Service, Human
Resources (HR), Security and departmental Business Applications. Seven
inspiring keynotes will explore how enterprises can deliver great user
and employee experiences, streamline and automate processes, and move
from reactive to proactive service -- to "Work at Lightspeed."
This Smart News Release features multimedia. View the full release here:
http://www.businesswire.com/news/home/20170508005393/en/
ServiceNow hosts 15,000 attendees this week at its annual customer conference, Knowledge17 in Orlando, Fla., to showcase the future of how IT, Customer Service, HR and Security will work smarter and faster to get work done at light speed. (Graphic: Business Wire)
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Day One features two major customers who use automated
processes to transform the way they deliver IT and Customer Service.
They will share how they provide their employees with improved
experiences that make them work smarter. Major additions to the Now
Platform, the delivery System of ActionTM that powers all
five cloud services, will also be unveiled.
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Day Two demonstrates how work is broken and how it can be
fixed. Five new ServiceNow innovations for HR, Customer Service
Management, Security and IT show how intelligent automation
accelerates work in the enterprise.
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Day Three helps customers understand how they can use new
features in the Now Platform to easily build valuable business
applications quickly to get work done at lightspeed.
More than 3,000 professional developers will attend the company's
third-annual developer conference, CreatorConTM. In
addition to a developer-focused keynote, sessions, labs, Developer Hub
and a Hack-a-Thon, winners of the CreatorCon
Challenge, a $500,000 enterprise application development contest,
will also be announced.
CIO Decisions17 brings together CIOs from global organizations
for a full day of discussion centered on leadership and business
transformation. Hosted by ServiceNow CIO Chris Bedi, the executive
conference on Tuesday, May 9 will feature inspirational
speakers including: Andrew McAfee, principal research scientist and
co-founder of the Digital Economy, MIT (News - Alert) and Daniel Pink, best selling
author.
"To keep up with the ever increasing demands of customers and the forces
of competition, organizations need to accelerate the efficiency of their
business services," said Dan Rogers, chief marketing officer,
ServiceNow. "Through the use of more intelligent automation, we're
leading the revolution to work at lightspeed, helping our customers work
smarter and faster."
Nearly 80 percent of 250 breakout sessions this year are presented by
ServiceNow customers. More than 25 percent of breakout sessions are
dedicated to service management outside of IT. There are more than 400
sessions total.
Event Highlights
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General Session Keynotes:
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"Work at Lightspeed: A Smarter, Faster Way to Get Work Done" -
John Donahoe, ServiceNow president and chief executive
officer, presents Tuesday, May 9, from 8:30 to 10 a.m. Eastern.
Take a Journey to The Lightspeed EnterpriseTM to
discover the industry trends driving the new paradigm of work.
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"Work at Lightspeed: Delivering IT, Customer Service, Security
and HR" - CJ Desai, ServiceNow chief product officer, presents Wednesday,
May 10, 8:30 to 10 a.m. Eastern. CJ will unveil four new
ServiceNow innovations in Human Resources, Customer Service
Management, Security and IT that can accelerate the enterprise
through intelligent automation.
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"CreatorCon: Build Apps at Lightspeed," the Third-Annual CreatorCon
Developer Conference - Pat Casey, ServiceNow senior
vice president, Development Operations, presents Thursday,
May 11, 9 to 11 a.m. Eastern. Be the first to find out about
new features of the ServiceNow platform that will help customers
develop applications at lightspeed.
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CreatorCon Challenge will be held on Thursday, May
11 from 10:30 to 11 a.m. Eastern during the CreatorCon
keynote. Three finalist startups will compete in a "shark
tank" style event to win their share of $500,000 of cash
investments from ServiceNow VenturesTM, plus over
$300,000 worth of marketing and business development prizes.
Winners will be selected by industry
legend judges Om Malik, BJ Lackland and David Webb.
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The CreatorCon Developer Conference and Experience - Run from May
9 to 11, and is the ultimate destination for developers and
architects to learn, hack and connect at Knowledge17. CreatorCon
attendees will build Now Platform expertise for developing business
applications with more than 80 unique technical, demo-led breakout
sessions and hands-on workshops. Topics cover:
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New Now Platform features,
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Technical deep dives on Service Portal and integrations,
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Enterprise architecture and more.
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The CreatorCon Developer Hub is a playground of
possibilities where developers can discover what's new and what's
achievable on the Now Platform:
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HackLabs provide mini hands-on experiences.
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HackZone is a science fair of IoT integration on the
Now Platform.
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Hackathon gives attendees the opportunity to be a
developer-hero by joining a team and competing against the
clock to show off the most creative applications built on the
platform for prizes and glory.
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Developer Theater is where attendees can take in
bite-sized TED-ish tech talks focused on all things developer.
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Unconference is a chance to bring-your-own-content and
create a session on the topic of your choice.
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Get application development certified on site.
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Meet creators who build apps for the enterprise or sell on the ServiceNow
Store.
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Topic Keynotes:
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Customer Service: "Making Customer Service a Team Sport," Abhijit
Mitra, ServiceNow general manager of Customer Service Management,
presents Tuesday, May 9, from 10:30 to 11:20 a.m. Eastern.
Deliver measurable benefits at lightspeed to customers across the
globe. Learn how to transform and modernize service for your
external customers, partners and other constituents - leading to
greater customer loyalty, reduced costs and new revenue.
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HR: "Make It Easier for Employees to be Employees," Deepak
R. Bharadwaj, ServiceNow general manager of the Human Resources
business unit, presents Tuesday, May 9, from 1:30-2:20 p.m.
Eastern. Enable the Lightspeed EnterpriseTM with
consumerized employee service. Learn about the ServiceNow vision
for HR service delivery and experience exciting new product
innovations that will transform one of your most impactful
employee service events - new hire onboarding.
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IT: "Putting IT in the Driver's Seat for Business
Transformation," Farrell Hough, ServiceNow general manager,
ITSM and Product Operations, presents Wednesday, May 10, 10:20
to 11:20 a.m. Eastern. See how IT can transform from disparate
legacy tools to a modern, cloud-based ERP system for IT.
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Security: "Resolve Real Security Threats Fast," Sean
Convery, ServiceNow general manager of the Security
Operations business unit, presents Wednesday, May 10 from 1:30
to 2:20 p.m. Eastern. Protecting and detecting enterprise
security threats is baseline - responding to it is the gap
companies struggle to fill. ServiceNow shows you how to build an
enterprise security response strategy with security operations.
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Power Sessions:
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Join the Late Morning Show with KPMG to hear from four KPMG
customers that are enabling warp speed disruption in HR, Security,
CSM, ITBM and ITSM to deliver automation and innovation to their
businesses. Tuesday, May 9 from 11:40 a.m. to 12:30 p.m.
Eastern.
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Join Accenture's (News - Alert) session: Putting Technology to Work for People
in the As-a-Service Economy. This panel of CIOs from top
global organizations will discuss how ServiceNow can enable the
transformation of service management with a people-first approach. Wednesday,
May 10 from 11:40 a.m. to 12:30 p.m. Eastern.
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ExecConnect
is an exclusive gathering of select executive leaders focused on
accelerating service model innovation. Also featuring a private
keynote presentation by Andrew
McAfee, the program will address how to capitalize on the
ServiceNow cloud platform to improve workflow, streamline processes
and develop intuitive employee and customer experiences.
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The Global PartnerNow Summit- is on Monday, May 8 and is
an exclusive partner-only event designed especially for members of the
ServiceNow ecosystem. Attendees will hear from ServiceNow's CEO and
our C-level executives as they share their insights and strategies to
partner with increased business opportunities. Partners will learn
more about our technology, important new programs and network with
other ecosystem partners.
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Be The First To Learn - Knowledge17 pre-conference training
offers a gold mine of learning opportunities. Choose from technical
product training classes, strategic workshops and implementation
specialist training to accelerate skills and get more value sooner.
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Two Genius Ways To Engage - Spend quality time with a
ServiceNow expert at our new EngageNow Genius Lounge. Walk-in, sign up
and get your toughest product "how to" problems solved. Or book a
complimentary, hour-long expert consultation through our new EngageNow
Office Hours.
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Customer-Led Breakout Sessions - Hundreds of ServiceNow
customers are highlighted in 250 breakout sessions over three days.
Attend 50-minute breakouts to hear directly from peers on lessons
learned and ways they solved critical business challenges by
implementing ServiceNow. ServiceNow product experts will also present
product updates, roadmaps and deep dives meant to educate and inform
so attendees can leave Knowledge17 with everything needed to begin
their next project. Whether in IT, Security, Customer Service or HR,
there is something for everyone at the Knowledge17 breakout sessions.
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Labs - Knowledge17 attendees can experience ServiceNow products
firsthand with 100+, two-hour hands-on labs. Led
by ServiceNow industry and application experts, attendees can
find lab topics ranging from analytics and self-service to employee
onboarding and everything in between. More than 50,000 ServiceNow
instances will be provisioned to host the labs over the course of the
event.
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ExpoNow Exhibit Hall - Visit the more than 170 sponsors in the
ExpoNow exhibit hall to see the latest innovations on the Now Platform
from the ServiceNow partner ecosystem. ExpoNow opens with the Go-Live!
kick-off party on Monday, May 8, at 5:00 p.m. Eastern.
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ServiceNow Booth in the K17 Pavilion - Stop by the ServiceNow
Booth in the K17 Pavilion to see first-hand how the System of ActionTM
replaces work patterns of the past with intelligent workflows of the
future on a single cloud platform. Learn from our experts how IT,
Security, HR, Business Applications and Customer Service can improve
service levels, energize employees, and change the way your enterprise
works.
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Event Sponsors
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Diamond sponsors are Accenture and KPMG.
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Platinum sponsors are Atos, Cognizant, Deloitte, DXC
Technology, EY and Infosys.
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Gold sponsors include BDNA, Fujitsu, HCL, IBM (News - Alert), Nuvolo
Technologies, Okta, PagerDuty, PwC, ScienceLogic, TESM, Trianz,
Unisys and xMatters.
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Lab sponsors are Microsoft Azure and Amazon Web Services
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Silver sponsors include 3CLogic, Acorio, Actian
Corporation, Aptris, Bomgar (News - Alert), CareWorks Tech, Centrify, Cerna
Solutions, Covestic, Inc., Crossfuze, Enable, Evergreen Systems,
Flexera Software, ISM, Linium, MapAnything, MobiChord, NTT DATA,
Numerify, Perspectium, Snow Software, Rego Consulting,
RingCentral, V-Soft Consulting and Virteva.
Engage with Knowledge17
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Check out the ServiceNow
Social Buzz to stay connected to all the live action at
Knowledge17, including streaming keynotes and Cube interviews, and
keep the conversation going.
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For more information or to register for Knowledge17, please visit knowledge.servicenow.com
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Twitter: For continuous Knowledge17 news and event
updates, follow @Know365 and @ServiceNow and
join the conversations using #Know17, #CreatorCon and #CreatorCon
Challenge
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Facebook (News - Alert): Like ServiceNow
on Facebook to view photos and updates from Knowledge17
About ServiceNow
Your enterprise needs to move faster, but lack of process and legacy
tools hold you back. Every day, thousands of customer requests, IT
incidents, and HR cases follow their own paths-moving back and forth
between people, machines and departments. Unstructured. Undocumented.
Unimproved for years. With the ServiceNow® System of Action™ you can
replace these unstructured work patterns of the past with intelligent
workflows of the future. Now every employee, customer and machine can
make requests on a single cloud platform. Every department working on
these requests can assign and prioritize, collaborate, get down to root
cause issues, gain real-time insights and drive to action. Your
employees are energized. Your service levels improve. And you realize
game-changing economics. Work at Lightspeed™. To find out how, visit www.servicenow.com.
© 2017 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow
logo, and other ServiceNow marks are trademarks and/or registered
trademarks of ServiceNow, Inc., in the United States and/or other
countries. Other company and product names may be trademarks of the
respective companies with which they are associated.
View source version on businesswire.com: http://www.businesswire.com/news/home/20170508005393/en/
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