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VOIS Inc. to pay $15,000 for breaking mandatory participation requirement in telecommunications complaints bodyOTTAWA and GATINEAU, April 27, 2017 /CNW/ - Today, the Canadian Radio-television and Telecommunications Commission (CRTC) imposed a $15,000 penalty on VOIS Inc. for being expelled from the Commissioner for Complaints for Telecommunication Services (CCTS). VOIS Inc. was expelled because it failed to co-operate with the CCTS. VOIS Inc. was found to have been in non-compliance with the CRTC's mandatory CCTS participation requirement. The CRTC has also imposed a mandatory order on VOIS Inc. requiring it to restore its participation in the CCTS within 30 days. This marks the first time the CRTC has imposed a penalty on a telecommunications service provider under the Telecommunications Act for failing to comply with a CRTC regulatory requirement not related to telemarketing. The CRTC has initiated a further public proceeding to consider whether it should impose additional penalties of $25,000 on VOIS Inc. and $5,000 on its Director, Mr. Harpreet Randhawa, for failing to provide information to the Commission. Quick Facts
"The CRTC takes the protection of Canadians very seriously. By refusing to cooperate with the CCTS, VOIS failed to honour a fundamental requirement of the complaints process to the detriment of its customers. We will not hesitate to hold service providers who do not comply with the rules accountable, as demonstrated today." - Jean-Pierre Blais, CRTC Chairman and CEO. Associated Links
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SOURCE Canadian Radio-television and Telecommunications Commission |