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Quiq and Oracle Collaborate to Transform Customer ServiceBOZEMAN, Mont., April 26, 2017 /PRNewswire/ -- Quiq (https://goquiq.com/), a leading provider of Messaging for customer service and contact centers and Gold level member of Oracle PartnerNetwork (OPN), today announced a collaboration with Oracle. This relationship is focused on bringing innovative customer service solutions to market for the mobile consumer, while increasing contact center efficiency. Quiq will showcase the integration at the Modern Service Event in Las Vegas, April 24-27, 2017, at their booth MSV-18. In 2015, Messaging became the most popular digital communication channel, surpassing social networking, to become the dominate form of personal communications across the globe (BI Report, 2015). Customer preferences for brand interactions have followed suit, with 64 percent of consumers preferring to message a company than talk to them over the phone. According to the Market Strategies International, 66 percent of respondents rank Messaging as their preferred channel for contacting a company. When asked what they would contact a company for, 70 percent of respondents said they would use mobile messaging to help troubleshoot an issue and 64 percent would use it to make a purchase or booking (MSI Report). "Today's consumers don't always want to talk on the phone or have time to wait for an email response," says Mike Myer, Founder & CEO of Quiq. "With Quiq Messaging and Oracle Service Cloud, consumer can use his or her favorite Messaging app to be immediately connected with a company representative and get help with pre-sales and post-sales support questions." Quiq Messaging and Oracle Service Cloud connect customers and companies via Messaging (Facebook Messenger, SMS, and Kik) for enterprise-class customer service. Standard features include an agent user interface optimized to handle multiple, simultaneous conversations, automated agent coaching to ensure customers are receiving timely responses, real-time monitoring for managers, performance metrics, and contact center capabilities such as queuing, routing, transfer, and collaboration. "Our work with Quiq allows Oracle Service Cloud customers to expand the channels they offer and meet customers where they're already interacting," said Stephen Fioretti, Vice President of Outbound Product Management, Oracle Service Cloud. "Modern contact centers can now manage new and emerging channels alongside of existing phone, email, social, and chat interactions–by routing conversations to the appropriate agent, responding in a timely fashion using service level agreements, and incorporating conversations into the cross-channel customer interaction history, all accessible by agents in real time." About Quiq About Oracle PartnerNetwork Trademarks Related Links To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/quiq-and-oracle-collaborate-to-transform-customer-service-300445878.html SOURCE Quiq |