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New Survey Finds Consumers Are Willing to Give Up Chocolate or Alcohol for One Month to Stop Receiving Paper MailNEW YORK, April 24, 2017 /PRNewswire/ -- A survey conducted by Inlet, a technology platform that enables companies to securely deliver digital documents across multiple online consumer destinations, found that consumers are increasingly comfortable using cloud storage sites as a place to store their life's most important records – and that many can see themselves living without paper bills and statements. The Inlet survey asked U.S. consumers about their daily online habits and found that most prefer digital in all aspects of their lives. The increased demand for digital has put a larger spotlight on the uncovered opportunities for banks, in particular, to improve on customer experience and take advantage of the trust consumers already place in them; especially when it comes to emerging technology such as mobile banking and the path toward AI-enabled processes. Today, providers such as insurance companies, credit card companies and utilities have the ability to become further embedded in the daily lives of consumers by engaging and communicating through their preferred digital channels. By developing and maintaining meaningful relationships with customers, companies are allowed more room for innovation and can continue to elevate their overall experience –furthering loyalty and upsell opportunities. Highlights from the survey include:
Cordray added, "Inlet's role is to take the resource burden away from providers and enable them to efficiently and safely deliver eBills and statements to major destinations such as Google Drive, Amazon Drive and more than 6,500 banks and credit unions across the country." About the Survey Inlet commissioned SHIFT Communications to survey U.S. online consumers through Google Surveys about consumer cloud behaviors. The survey was completed by 1,514 respondents with a 95% confidence level. The survey was weighted against the U.S. Census Bureau Current Population Survey for age, gender, and region of the United States to be representative of the population. Inlet was the sole investor in the survey. The survey period was March 24, 2017 – March 26, 2017. Data is available upon request. About Inlet Inlet is a secure digital document delivery platform which exclusively connects companies to consumers via major personal cloud storage sites and thousands of financial institutions. Through a single integration, companies can send eBills, statements and other important documents to the online destinations their customers visit and trust the most. These destinations include Amazon Drive, Dropbox, Google Drive* and Evernote in addition to 6,500 bank and credit union websites across the country. Inlet increases customer engagement, paperless adoption rates and enables faster payments. To learn more about Inlet, a joint venture between Broadridge Financial Solutions (NYSE: BR) and Pitney Bowes (NYSE: PBI), visit www.InletDigital.com. Contact: Mary McGuire *Google Drive delivery launches on June 30, 2017 To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/new-survey-finds-consumers-are-willing-to-give-up-chocolate-or-alcohol-for-one-month-to-stop-receiving-paper-mail-300443907.html SOURCE Inlet |