[April 17, 2017] |
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Kronos Honored for Excellence in Customer Service for 17th Consecutive Year
Kronos
Incorporated today announced that, for the 17th
consecutive year, it has been honored with the NorthFace ScoreBoard AwardSM
from Omega Management Group Corp (News - Alert).1 for delivering excellence
in customer service supporting human capital management (HCM) and
workforce management solutions.
News Facts
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The NorthFace ScoreBoard Award is presented annually to organizations
that consistently exceeded expectations, as rated solely by their own
customers, during the preceding year.
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Kronos (News - Alert) customers scored Kronos 95 percent or higher in multiple
NorthFace ScoreBoard Award categories:
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Professionalism: 99 percent
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Understanding customer problems: 99 percent
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Providing effective solutions: 98 percent
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Support responsiveness: 98 percent
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Overall Kronos experience: 95 percent
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Kronos uses a differentiated Knowledge-Centered Support (KCS) model,
which processes support cases faster and with a higher level of
expertise while also allowing support engineers to spend more time
with customers. The average tenure of Kronos Global Support
representatives more than doubles the industry average for business
and technical service support representatives.
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To complement exceptional services delivered by the Kronos Global
Support team, the Kronos
Community also provides a thriving online customer community with
tools and resources to maximize their Kronos solution and tap into
educational resources, remote customer support, case management, and
groups to share best practices and network with peers.
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This is the 17th consecutive year Kronos has received the
NorthFace ScoreBoard Award, making it one of just two organizations to
receive the award each year since it was introduced in 2000.
Supporting Quotes
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Chris Todd, chief services officer, Kronos
"At Kronos, we
care about the business outcomes of our customers as much as we care
about our own. We strive to understand their individual needs and
specific industry requirements so we cn lead them to make smart
decisions, connect them with the right Kronos experts, and empower
them to maximize the value of their Kronos solution. Putting our
customers first is the guiding philosophy behind everything we do at
Kronos."
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John Alexander Maraganis, president and CEO, Omega Management Group
Corp.
"The NorthFace ScoreBoard Award recognizes
organizations that not only offer exemplary customer service, but also
center their existence on a deep commitment to exceeding customer
expectations. As a 17-time recipient of this honor, Kronos continues
to seek out and deploy innovative avenues to engage with its
customers, including the launch of Kronos Community, proving they are
a long-term partner as opposed to just another software provider."
Supporting Resources
About Kronos Incorporated Kronos is a leading provider of
workforce management and human capital management cloud solutions.
Kronos industry-centric workforce applications are purpose-built for
businesses, healthcare providers, educational institutions, and
government agencies of all sizes. Tens of thousands of organizations -
including half of the Fortune 1000® - and more than 40
million people in over 100 countries use Kronos every day. Visit https://www.kronos.com.
Kronos: Workforce Innovation That Works.
© 2017 Kronos Incorporated. All rights reserved. Kronos and the Kronos
logo are registered trademarks and The Workforce Institute and Workforce
Innovation That Works are trademarks of Kronos Incorporated or a related
company. See a complete list of Kronos
trademarks. All other trademarks, if any, are property of their
respective owners.
Footnote 1: Legal Disclaimer: To be eligible for the NorthFace
ScoreBoard Award, Kronos engages a third party to conduct a survey on
its behalf, and then engages the Omega Management Group to audit the
process and verify the customer satisfaction survey results.
View source version on businesswire.com: http://www.businesswire.com/news/home/20170417005197/en/
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