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76% of Merchants Experienced at Least one Complete Payments Outage Within the Last Year, SafeCharge RevealsLONDON, March 29, 2017 /PRNewswire/ --
A new study commissioned by SafeCharge, a leader in advanced payment technologies, has revealed that payment outages and downtime are causing frequent disruption to merchants' bottom line and growth abilities. The research 'Payments, Interrupted', conducted by WBR Digital, surveyed 200+ CFO, VP Finance, Payment Managers and Payments Controllers at large multinational retailers across Europe. (Logo: http://photos.prnewswire.com/prnh/20160526/372493LOGO ) The research assesses the current performance and importance of payment services in terms of availability and transparency. It shows that reliability of service, along with the clarity of financial reporting, are major factors for merchants seeking business growth. It argues that payment providers must now demonstrate reliability, as well as their integrity in delivering these services. Research highlights
"Another finding that can't be ignored is the increasing need for financial transparency. 50% of the merchants we spoke to have no real-time access to fees, and 14% are not receiving a clear picture of what they're being charged by their payment providers. It's clear from the research that a lot of work needs to be undertaken by payments providers, and that payments processes need to be vastly improved for merchants. Payments has been likened to a black box for far too long and we believe that by giving merchants comprehensive insight into payments costs they will be able to ensure business continuity, improve operations and make better business decisions," concludes Katz. The full report 'Payments, Interrupted' is available for download. About SafeCharge SafeCharge International Group Limited is a global provider of technology-based omnichannel payments services and risk management solutions for demanding businesses. SafeCharge has a diversified, blue chip client base and is a trusted payment partner for customers from various verticals. The company is listed on the London Stock Exchange AIM market (LSE: SCH). SafeCharge has built a fully featured proprietary payment platform connecting directly to all the main payment card schemes including Visa, MasterCard, American Express and Union Pay as well as over 150 local payment methods. http://www.safecharge.com/ Contacts |