TMCnet News
RingCentral Expands Real-Time Analytics to Empower Enterprise IT Teams and Business Department LeadersRingCentral, Inc., (NYSE:RNG), a leading provider of enterprise cloud communications and collaboration solutions, today announced two new real-time analytics capabilities that provide deep levels of insight into the RingCentral (News - Alert) Office® communications solution.
"Enterprise IT organizations are demanding real-time reporting capabilities to deliver a high quality of communications services to their users," said Jose Pastor, vice president of product management at RingCentral. "We are now bringing the industry's most sophisticated reporting capabilities so IT and department leaders can easily monitor, analyze, and resolve issues proactively." RingCentral Quality Of Service Analytics:
NakedWines.com Manager Mark Hansen said: "Live Reports really helps us shine a light into what's coming our way and proactively plan our department staffing based on these patterns and call volume forecasts. I can monitor the traffic on those queues and see who's holding, how many calls we have taken on a queue, how many people we have available, how many missed calls, and what our service level is. I can also slice and dice the data on those queues very finely and ensure we have the right number of staff available to service our customers." RingCentral Quality of Service Analytics is currently available for beta customers. RingCentral Live Reports is currently available as an add-on for RingCentral Office customers. About RingCentral RingCentral, Inc. (NYSE: RNG) is a global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today's mobile and distributed workforce to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today's leading business apps while giving customers the flexibility to customize their own workflows. RingCentral is a leader in the 2016 Gartner Magic Quadrant for Unified Communications (News - Alert) as a Service, Worldwide for the second consecutive year. RingCentral is headquartered in Belmont, Calif. ©2017 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Office, and the RingCentral logo are trademarks of RingCentral, Inc.
View source version on businesswire.com: http://www.businesswire.com/news/home/20170323005425/en/ |