|[March 20, 2017]
ServiceMax Appoints Takahiro Kouke as General Manager of Japan Operations
Digital company and the leader in cloud-based field service
management solutions, today announced it has appointed Takahiro Kouke as
General Manager of Japan, where he will focus on expanding the company's
customer base in the burgeoning market.
Kouke joins ServiceMax after spending more than 25 years scaling
operations and building sales and marketing teams across a variety of
roles and companies in Japan. Most recently, Kouke launched Radware's (News - Alert)
cloud security business in Japan, and managed all aspects of operations
in the region. Prior to that, he served as country manager for Opower
(acquired by Oracle) and Novel (acquired by Microfocus), and vice
president for Coverity (acquired by Synopsys (News - Alert)) and Cisco (via Tanberg
ServiceMax has seen an expanding opportunity in Japan since it launched
its local effort in 2015. Of note are partnerships ServiceMax has
announced with Hitachi,
and the successful deployment at customer Screen
GP. According to leading market research firm ITR,
as of 2015 the field service management market in Japan comprises an
approximate ¥3.7 billion opportunity, and is forecast to grow to ¥5.8
billion by 2019.
And as our recent
survey indicated, our customers are deriving dramatic business
benefits from modernizing field service, on average seeing revenue
increase by 13 percent and costs decrease by 8 percent. As such,
ServiceMax expects more companies to begin transforming service
"Field service management technology can have a profound impact on
industrial companies looking for growth in an otherwise stagnant space,"
said Kouke. "I am looking forward to helping companies tap into their
service organizations to improve profitability, customer satisfaction
and productivity through ServiceMax's end-to-end field service platform."
"Takahiro brings a wealth of experience to our growing Japan operations,
where we see a huge opportunity to deploy ServiceMax more broadly," said
Spencer Earp, Executive Vice President, EMEA & APAC, ServiceMax. "As our
customers continue to showcase the dramatic benefits they're seeing
we're excited to have Takahiro leading the charge in this region."
ServiceMax, a GE Digital company, leads the massive global industry of
field service management software - an estimated $25 billion market
worldwide. The company continues to reimagine and create solutions for
the 20 million people globally who install, maintain, and repair
machines across dozens of industries as the leading provider of complete
end-to-end mobile and cloud-based technology for the sector. ServiceMax
goes to every length - from joining technicians on service calls to
publishing the industry's leading online publication - to help customers
discover untapped innovation, unleash new revenue streams, drive
efficiency, and most importantly delight their end-customer. To learn
more, please visit www.servicemax.com.
View source version on businesswire.com: http://www.businesswire.com/news/home/20170320005111/en/
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