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TopBox Named 2017 CUSTOMER Magazine Product of the Year for its Customer Experience Analytics SoftwareTMC announced TopBox today as a winner of the 2017 CUSTOMER Products of the Year Award, presented by CUSTOMER magazine. The CUSTOMER Products of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their customers. “On behalf of TMC and CUSTOMER magazine, I would like to congratulate TopBox as a winner of a 2017 Products of the Year Award,” said Rich Tehrani, CEO, TMC. “Every year I am so impressed by each winning company’s dedication to quality in solutions that benefit the overall customer experience – while driving ROI for companies that use them.” TopBox, a cloud-based customer interaction analytics software provider, has been disrupting the customer experience arena with its scalability, intuitive design and affordable subscription pricing model. According to Ryan Studer, Chief Product Officer at TopBox, “This award is further proof of our momentum in the market. Iconic global corporations are seeing an opportunity to break from the status quo while regional and mid-market companies finally have a solution that fits their budget. Our software was designed to be implemented and configured quickly so that actionable insights can be delivered within weeks.” While TopBox provides a full suite of Quality Assurance and performance tools, it emphasizes root cause analysis of customer experience issues so that problems can be solved at their origins, which are typically upstream of the contact center. About TopBox: Founded by contact center veterans, TopBox delivers intuitive, affordable, effective tools that can be used to identify the customer-impacting issues that occur throughout an organization and result in customer contacts. The cloud-based TopBox application uses an innovative methodology that contextualizes customer interactions and provides industry-leading root cause analysis capabilities. TopBox makes customer analytics accessible to all organizations. Learn more at www.topbox.io TopBox Contact: [email protected] As a community-building service, TMCnet allows user submitted content which is not always proofed by TMCnet editors. If you feel this entry is of inferior quality or wish to report it for some reason, please forward the URL to "webedit [AT] tmcnet [DOT] com" with your comments. |