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IBM and ServiceNow Announce Global Strategic PartnershipARMONK, N.Y., Feb. 14, 2017 /PRNewswire/ -- IBM (NYSE: IBM ) and ServiceNow (NYSE: NOW) are teaming to bring intelligent automation solutions to customers across the globe. The firms have agreed to a multi-year, strategic partnership to offer ServiceNow's cloud-based service automation platform and IBM products and services to replace the unstructured work patterns of the past with intelligent workflows of the future. By automating work, customers can energize their employees, increase service levels and deliver game-changing economics in an enterprise that works seamlessly. Enterprises need to move faster, but legacy tools and manual processes hold them back. The average employee is distracted once every 11 minutes and needs an average of 25 minutes to refocus on tasks. People compensate by working faster (but not necessarily more effectively), and experience more stress, higher levels of frustration and greater time pressures.1 IBM and ServiceNow will focus on automating manual processes to deliver greater efficiencies to their customers' workplace — especially for the complex operations of the Global 2000. For this new global strategic partnership:
"Customers seeking to build on their current investments in the ServiceNow platform or planning a future migration will now be able to draw on IBM expertise in IT strategy, enterprise-solution integration, service governance, mobility, big-data analytics and other disciplines to enrich the services they provide," said Rich Esposito, general manager, IBM Global Mobility Services. "Additionally, the partnership also opens the door for IBM to now offer a cloud-based solution to enhance users' service experience and reduce operating costs." More specifically, the partnership will allow customers to:
"Now customers can deliver intelligent workflows across IT, HR, customer service and security on the ServiceNow cloud platform," said David Schneider, chief revenue officer, ServiceNow. "This partnership ensures that IBM's experience and scale with investments in analytics and Watson combined with ServiceNow's intelligent automation will deliver game-changing economics to our mutual customers." IBM is a ServiceNow global strategic partner and has been a managed service provider since 2011 for the complete ServiceNow portfolio. IBM is currently responsible for managing some of the largest ServiceNow deployments globally. About ServiceNow About IBM Global Technology Services 1"The Cost of Interrupted Work: More Speed and Stress," In: Proceedings of ACM CHI 2008 Conference on Human Factors in Computing Systems April 5-10, 2008, pp. 107-110. http://doi.acm.org/10.1145/1357054.1357072, Gloria Mark, Daniela Gudith and Ulrich Clocke ServiceNow, the ServiceNow logo, and other ServiceNow marks are trademarks and /or registered trademarks of ServiceNow, Inc., in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated.
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