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Xtime's automotive service experience solution shows boost in revenue and retention for dealersREDWOOD CITY, Calif., Jan. 25, 2017 /PRNewswire/ -- Xtime, a Cox Automotive™ brand, today released 2016 data on the impact of its Spectrum solution, the brand's fully integrated service experience platform. Since Spectrum's launch last year at NADA 2016, Xtime has continually gathered and analyzed user data on how Spectrum affects dealers' ability to improve the ownership experience and drive customer retention and revenue. Results of Spectrum's first year in the marketplace underscore the significance of the ownership experience. Using data based on Xtime dealers' usage from Q4 2015 to Q3 2016, Xtime found that dealers using the full Spectrum platform were able to increase annual revenue by at least $660,000.1 The data also indicates that four specific capabilities within Spectrum significantly impact revenue, as well as retention, by helping dealers optimize the ownership experience:
"Our initial love affair for Xtime was always tied to a service scheduling tool for ongoing communications with customers," said Shaun Del Grande, president of Del Grande Dealer Group in San Jose, California. "After that, it became sort of a no-brainer for us to really look at the whole suite of services Xtime had to offer. The tools that Xtime provides make it a lot easier when we're with a guest, because we're using devices that they feel comfortable with, so it feels like it's more of a collaborative discussion and not just us trying to sell them anything," said Del Grande. "We're utilizing technology that helps bridge the communication gap and creates trust between us and our guests. It creates validity with what we're presenting." Providing an optimal ownership experience is a proven driver of revenue and retention, and research indicates that 94 percent of dealers already believe the service experience is more important than the repair itself.10 Spectrum's integrated platform equips dealers to deliver the superior ownership experience that today's customers expect. To learn more about how Spectrum can optimize customers' ownership experience and drive profitable growth, visit Xtime at the 2017 NADA Convention & Expo, booth #1537. 1 Based on average of 977 repair orders at $199 per month About Xtime Xtime delivers retention solutions for the automotive retail industry. Xtime, headquartered in Silicon Valley, is the exclusive or preferred provider for 25 major global automotive manufacturers in the United States, Canada, Europe and Australia, as well as leading dealership groups, and services 7,600+ dealerships. Xtime is a Cox Automotive brand. For more information, visit Xtime.com
To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/xtimes-automotive-service-experience-solution-shows-boost-in-revenue-and-retention-for-dealers-300396812.html SOURCE Xtime |