TMCnet News
Voice4Net’s RTC Client Solution Wins 2016 Customer Experience Innovation Award from CUSTOMER MagazineDallas, TX, January 10, 2017 — Voice4Net, a leading provider of customer interaction and voice communications solutions for businesses, announces it has been awarded a 2016 Customer Experience Innovation Award from CUSTOMER magazine. CUSTOMER is published by Technology Marketing Communications (TMC), one of the telecommunications industry’s leading news organizations. This award marks the second accolade Voice4Net has earned in one month’s time, coming on the heels of winning a 2016 Real Time Web Solutions Excellence Award announced in December. Voice4Net’s RTC Client is the agent-facing component of the company’s “RTC Framework” family of WebRTC-based solutions. Characterized by a customizable, intuitive interface and minimal integration requirements, the RTC Client allows businesses to configure their contact center solution to address individual business needs. Its GUI can be tailored to accommodate specific use cases and workflows, allowing organizations to maximize efficiency and deliver an outstanding customer service experience. “Voice4Net has always emphasized the use of technology as a tool that enhances customer engagement,” said Rick McFarland, chief executive officer at Voice4Net. “We’re delighted that TMC has recognized our efforts in developing solutions that streamline contact center operations, and improves the experiences of agents and customers.” “We’re proud to congratulate Voice4Net for receiving a 2016 Customer Experience Innovation Award,” said Rich Tehrani, chief executive officer at TMC. “Its RTC Client demonstrates how effective contact center technology can help businesses engender customer loyalty, which increases business and drives the bottom line.” Over the course of 2016, Voice4Net’s solutions have also received TMC’s Communications Solutions Product of the Year, INTERNET TELEPHONY’s 2016 Product of the Year, CUSTOMER’s 2016 Product of the Year, and WebRTCWorld’s Product of the Year awards. About Voice4Net Based in Dallas, Texas, Voice4Net generates effective, powerful tools that seamlessly integrate telephony and database systems, creating unified, malleable and richly functional solutions. Voice4Net is the go-to partner for customer contact center integration, delivering unrivaled flexibility in the crucial area of business communications. The company offers an extensive multimedia offering including a new WebRTC-based product line; plus speech recognition, IVR, ACD, multi-channel outbound dialer and custom agent desktop (CTI) solutions. Voice4Net and its WebRTC Framework suite of contact center solutions are the recipient of the Frost & Sullivan 2014 New Product Innovation Award; the TMC 2016 Communications Solutions Product of the Year award; the INTERNET TELEPHONY 2016 Product of the Year award; the CUSTOMER 2016 Product of the Year award; the WebRTCWorld 2016 Product of the Year award; and a 2015 Golden Bridge Award. www.voice4net.com. About TMC Global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. This presents branding, thought leadership and lead generation opportunities for vendors/sellers. TMC’s Marketplaces: • Unique, turnkey Online Communities boost search results, establish market validation, elevate brands and thought leadership, while minimizing ad-blocking. • Custom Lead Programs uncover sales opportunities and build databases. • In-Person and Online Events boost brands, enhance thought leadership and generate leads. • Publications, Display Advertising and Newsletters bolster brand reputations. • Custom Content provides expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts. • Comprehensive Event and Road Show Management Services help companies meet potential clients and generate leads face-to-face. For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com. TMC Press Contact Jessica Seabrook Marketing Director 203-852-6800, ext. 170 [email protected] Voice4Net Press Contact: Glenn Goldberg Parallel Communications Group 516-705-6116 [email protected] As a community-building service, TMCnet allows user submitted content which is not always proofed by TMCnet editors. If you feel this entry is of inferior quality or wish to report it for some reason, please forward the URL to "webedit [AT] tmcnet [DOT] com" with your comments. |