|[January 05, 2017]
Buckeye Broadband Selects CSG International to Launch New Services and Enhance Customer Experience
Systems International, Inc. (NASDAQ:
CSGS), the trusted global partner to launch and monetize digital
services, today announced that Buckeye
Broadband will use CSG's market-leading revenue and customer
management solutions to power the next evolution of its services and
overall customer experience.
Buckeye Broadband is a full-service provider of cable, internet, and
phone services for more than 170,000 residential and commercial
subscribers across Northwest Ohio and Southeast Michigan. The company
chose CSG and its revenue and customer management solutions to enhance
the customer experience, create new internal efficiencies and provide
the flexibility to quickly launch new services.
"The customer of today has numerous options for meeting their
entertainment, information and communications needs, which means we have
to be more flexible and innovative than ever before to compete for a
consumer's attention," said Sean Brushett, chief revenue officer,
Buckeye Broadband. "CSG has a proven reputation in helping operators
tranform their business models and operations to better serve the
digital consumer. Together, we are paving the way to more efficient and
effective operations that deliver the best customer experience possible."
Buckeye Broadband will use a variety of solutions from CSG, including
the company's award-winning Advanced Convergent Platform™ (ACP) revenue
management platform, the company's full call center suite of solutions,
as well as print and mail services for customer invoicing.
CSG will convert customers from Buckeye's existing systems onto the
company's platforms using a unique, purpose-built conversion process
that moves customers from one system to another without disruption to
the client's business or end consumer.
"CSG has earned the trust of the progressive service providers across
the industry with our work to align critical revenue and customer
management systems to better support the evolving customer experience,"
said Brian Shepherd, president of broadband, cable and satellite
business at CSG International. "We have every confidence that we will
smoothly convert Buckeye's subscribers to our systems and help propel
the operator into the next era of digital services."
About Buckeye Broadband
Buckeye Broadband is fully integrated regional communications company,
offering high-speed internet service across its fiber optic network in
NW Ohio and SE Michigan. The company was founded more than 50 years ago
as a multichannel video distributer and still offers traditional cable
tv along with streaming video, residential phone service and residential
IT solutions from their award-winning Brainiacs. Buckeye is wholly owned
by Block Communications Inc., a diversified multimedia company with
operations in telecommunications, publishing, broadcasting, digital and
outdoor advertising. For more information visit our websites at www.buckeyebroadband.com
About CSG International
International (NASDAQ: CSGS) is the trusted global partner to
help clients launch and monetize communications and entertainment
services in the digital age. Leveraging 30 years of experience and
expertise in voice, video, data and content services, CSG delivers
market-leading revenue management and customer interaction solutions in
licensed and managed service models. The company drives business
transformation initiatives for the majority of the top 100 global
communications service providers, including AT&T, Charter
Communications, Comcast, DISH, ESPN (News - Alert), Media-Saturn, Orange, Reliance,
SingTel Optus, Telefonica, Telstra, Vodafone, Vivo and Verizon. For more
information, visit our website at www.csgi.com.
View source version on businesswire.com: http://www.businesswire.com/news/home/20170105005097/en/
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