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Carnival Corporation Introduces Game-Changing Guest Experience at CESLAS VEGAS, Jan. 4, 2017 /PRNewswire/ -- Carnival Corporation & plc (NYSE/LSE: CCL; NYSE: CUK), the world's largest leisure travel company with 10 global cruise line brands, today announced it has developed the world's first interactive guest experience platform capable of transforming vacation travel into a highly personalized and elevated level of customized service for millions of guests. Experience the interactive Multimedia News Release here: http://www.multivu.com/players/English/8003551-carnival-corporation-ces-2017 The company unveiled the Ocean Medallion™, a first-of-its-kind wearable device that enables a personal concierge by bridging the physical and digital worlds to deliver a new level of personalized service not previously considered possible -- including sophisticated wayfinding, food and beverage on demand, an array of interactive gaming, personalized entertainment experiences and more. The quarter-sized, 1.8-ounce disc can be accessorized with jewelry, clips, key chains and bands or simply carried in a pocket or pocketbook. Powered by proprietary technology developed by Carnival Corporation that features an Internet of Things (IoT) network of intelligent sensors and experiential computing devices, the Ocean Medallion revolutionizes guest service not only for the cruise industry, but the broader vacation industry. It will be officially introduced by CEO Arnold Donald on January 5 when he becomes the first travel industry executive to deliver the opening keynote address at CES, the world's largest annual consumer technology trade show. The Ocean Medallion goes well beyond the growing number of wearables used by theme parks and other vacation companies by leaving behind the required action of "tap" and ushering in a new paradigm for guest interactions. Some of its benefits will:
"With this interactive technology platform, we are poised to have our global cruise line brands at the vanguard of forever changing the guest experience paradigm – not just in the cruise industry but in the larger vacation market and potentially other industries," said Carnival Corporation's Donald. "Our focus is on exceeding guest expectations every single day and consistently delivering great experiences, and we do that extremely well. Now we are in prime position to take the guest experience to a level never before considered possible and build on cruising's popularity and value as the fastest growing segment of the vacation sector." The Ocean Medallion is the only accessory needed to elevate the guest experience before, during and after each cruise in what the company is calling Ocean Medallion Class™. The Ocean Medallion pairs with an optional personalized digital concierge called the Ocean Compass™, a digital experience portal available online, on smart devices, on kiosks in home ports, on stateroom TVs, on interactive surfaces located throughout the cruise ship and on devices carried by all guest service hosts. Both innovations combine with an invisible network of proprietary sensors and computing devices embedded throughout the ship, home ports and destinations that collectively form the "Experience Innovation Operating System" – xiOS™. The proprietary xiOS uses a guest-centric, Internet of Things approach to enable guests to maximize their experiences in real-time based on their choices and preferences – delivering enhanced personalization across every aspect of their cruise vacation. The xiOS seamlessly leverages hardware and software to enable all experiences including access, lodging, food and beverage, entetainment, retail, navigation, payment and media. The new guest experience platform will debut on Princess Cruises' Regal Princess in November 2017, followed by Royal Princess and Caribbean Princess in 2018. The new Medallion Class on Princess Cruises will be rolled out over multiple years on the entire Princess Cruises fleet. The guest experience platform is a key element of O·C·E·A·N™ or One Cruise Experience Access Network™, a bold new effort by Carnival Corporation focused on expanding the cruise vacation market through guest experience innovation, the development of original experiential media content that includes new TV programs airing on national TV, and expanding its portfolio of exclusive and unique destinations. Ocean Medallion Class leverages multiple technologies that work together to transform guest experience Key elements include: "Ocean Medallion" – a revolutionary, "wearable" device that enables a highly personalized vacation experience "Ocean Compass" – a digital concierge that creates the ultimate vacation experience xiOS - Experience Innovation Operating System – "IOT" intelligent sensor network – powers experience personalization from behind the scenes Technology-enabled innovations create a new level of personalized guest service interactions. Throughout each guest's vacation, the Ocean Medallion will enable ease and simplicity, while also creating special moments to delight guests in unexpected ways, creating an entirely new level of service that will elevate the vacation experience. Examples of never- before-possible service innovations include:
Carnival Corporation will demonstrate its Experience Innovation Operating System at the company's invitation-only Experience Center at CES Tech East, LVCC, South Hall 3, including in-depth and interactive displays of the new technology. For information, visit Ocean.com. To book an Ocean Medallion Class cruise, visit Princess.com/ocean. Editor's Note About Carnival Corporation & plc Together, these brands operate 102 ships visiting over 700 ports around the world and totaling 226,000 lower berths with 17 new ships scheduled to be delivered between 2017 and 2022. Carnival Corporation & plc also operates Holland America Princess Alaska Tours, the leading tour companies in Alaska and the Canadian Yukon. Traded on both the New York and London Stock Exchanges, Carnival Corporation & plc is the only group in the world to be included in both the S&P500 and the FTSE 100 indices. Additional information can be found on www.carnival.com, www.hollandamerica.com, www.princess.com, www.seabourn.com, www.aida.de, www.costacruise.com, www.cunard.com, www.pocruises.com.au, www.pocruises.com and www.fathom.org.
To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/carnival-corporation-introduces-game-changing-guest-experience-at-ces-300385265.html SOURCE Carnival Corporation & plc |