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Canon U.S.A. Certified A BenchmarkPortal Center Of Excellence For Eighth Consecutive YearMELVILLE, N.Y., Dec. 21, 2016 /PRNewswire/ -- An unwavering commitment to customer service and support is the foundation of a successful business. Canon U.S.A., Inc., a leader in digital imaging solutions, today announced that its Technical Support Center has earned the "Center of Excellence" certification from BenchmarkPortal for the eighth consecutive year. As one of the most prestigious certifications in the customer service and support industry, this prestigious certification is given to customer service call centers that rank in the top 10 percent of the call centers surveyed. To evaluate a call center, companies are audited and validated by researchers from BenchmarkPortal against a balanced scorecard of metrics for efficiency and effectiveness. This balanced scorecard includes key performance indicators, customer satisfaction ratings, cost and quality-related evaluations. "Earning a Center of Excellence Certification for eight years in a row is a rare feat, and reflects an exceptional dedication to continuous improvement and outstanding customer care," said Bruce Belfiore, CEO of BenchmarkPortal. "After evaluating this contact center for its effectiveness and efficiency in interacting with customers, we proudly certify Canon U.S.A.'s Technical Support Center as a Center of Excellence and commend the Company's commitment to superior customer service." Canon U.S.A's Technical Support Center provides advanced support services to the Company's vast network of direct and non-direct sales channels, covering a wide range of products and software solutions, including the imageRUNNER ADVANCE, imagePROGRAF, Océ VarioPrint, imagePRESS, PRISMA, imageWARE, Therefore, and uniFLO product lines. "Year after year, we are honored that our call center's efforts to provide the highest level of customer support have been recognized by BenchmarkPortal," said Leroy Farrell, Vice President and General Manager, Engineering Services and Solutions Division, Canon U.S.A., Inc. "In addition to offering 100 percent U.S.-based customer service and support for all of the products we distribute, we strive to provide the utmost personalized technical support for all of our customers. As we look toward the New Year, we will continue to exemplify Canon U.S.A.'s commitment to customer service excellence." About BenchmarkPortal About Canon U.S.A., Inc. †Based on weekly patent counts issued by United States Patent and Trademark Office. Canon U.S.A. Web Site: For sales information/customer support: To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/canon-usa-certified-a-benchmarkportal-center-of-excellence-for-eighth-consecutive-year-300382507.html SOURCE Canon U.S.A., Inc. |