TMCnet News
Voice4Net Wins TMC’s 2016 Real Time Web Solutions Excellence Award for its WebRTC-based Contact Center SolutionsVoice4Net’s Client Solution Is Honored for Its Innovative Use of WebRTC to Deliver Enhanced Functionality in the Contact Center Dallas, TX, December 12, 2016 — Voice4Net, a leading provider of customer interaction and voice communications solutions for businesses, has been awarded a 2016 Real Time Web Solutions Excellence Award from Technology Marketing Communications (TMC), publishers of Internet Telephony, Customer, and WebRTC World. Voice4Net was recognized for its RTC Client, part of its “RTC Framework” suite of WebRTC-based contact center solutions. The award honors Voice4Net’s RTC Client solution, which provides a uniquely customizable GUI. Based on swappable, drop-and-drag widgets, it allows organizations to tailor the user experience to their business needs. RTC Client is part of Voice4Net’s RTC Framework suite of solutions, which can be implemented into either hosted or premise-based environments with minimal integration and costs compared to traditional solutions. Voice4Net enhanced the RTC Client in 2016, which included the addition of its SMS ACD module, launched in November. The feature allows businesses to incorporate incoming and outgoing text messaging into their customer engagement processes, so agents can leverage text messaging as easily as a traditional voice call. The company also added a unique PCI Border Controller option that isolates calls from the IVR or agent, maintaining PCI compliance mandates for any contact center that conducts credit card transactions. The Real Time Web Solutions Excellence Award is the latest accolade Voice4Net’s RTC Client has received in 2016. Previously, it received TMC’s Communications Solutions Product of the Year, INTERNET TELEPHONY 2016 Product of the Year, CUSTOMER 2016 Product of the Year, and WebRTCWorld Product of the Year awards. “Voice4Net was an early proponent of Real-time Communications, and we’re delighted to see that our initial investment is now translating into steadily increasing market adoption,” said Rick McFarland, chief executive officer at Voice4Net. “We’re proud that our technology is receiving this prestigious award from TMC, and we are committed to continue developing customizable, proficient solutions that can elevate the capabilities of the modern, omnichannel contact center.” “It gives me great pleasure to honor Voice4Net as a 2016 recipient of the Real Time Web Solutions Excellence Award for their innovative products under the RTC Framework umbrella,” said Rich Tehrani, Chief Executive Officer at TMC. “Our judges were very impressed with the ingenuity and excellence displayed by Voice4Net in their groundbreaking work advancing real time communications on the Web.” About Voice4Net Based in Dallas, Texas, Voice4Net generates effective, powerful tools that seamlessly integrate telephony and database systems, creating unified, malleable and richly functional solutions. Voice4Net is the go-to partner for customer contact center integration, delivering unrivaled flexibility in the crucial area of business communications. The company offers an extensive multimedia offering including a new WebRTC-based product line; plus speech recognition, IVR, ACD, multi-channel outbound dialer and custom agent desktop (CTI) solutions. Voice4Net and its WebRTC Framework suite of contact center solutions are the recipient of the Frost & Sullivan 2014 New Product Innovation Award; the TMC 2016 Communications Solutions Product of the Year award; the INTERNET TELEPHONY 2016 Product of the Year award; the CUSTOMER 2016 Product of the Year award; the WebRTCWorld 2016 Product of the Year award; and a 2015 Golden Bridge Award. www.voice4net.com. About TMC Global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. This presents branding, thought leadership and lead generation opportunities for vendors/sellers. 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