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ServiceBench® Launches New Service Connecting Service Companies to Participating Parts SuppliersCOLUMBIA, Md., Oct. 6, 2016 /PRNewswire/ -- ServiceBench has announced the launch of a new supply chain service which enables a direct web connection from its cloud – based Service Business Management software platforms to suppliers of replacement appliance, consumer electronic and HVAC service and repair parts. This software feature enables users to quickly check parts availability, place orders, receive order acknowledgments and shipping confirmations and process return requests seamlessly from each repair service order or original part order minimizing the need of users to access various web sites or make telephone calls to their suppliers. The new service has been generating positive feedback and enhances how service companies and their parts suppliers, order and track parts in real time, track them to the individual repair event or stocking inventory, and track and manage the claiming o return process. All of this happens right inside ServiceBench, making it easier to serve the consumer. "This new feature is a great step in an overall approach to help our users and clients improve internal efficiencies and deliver premier customer service by boosting their first time call fix rate, streamlining their onsite service call schedules and managing hard to find and other critical parts needed for product repairs," said Louis Rose, vice president of ServiceBench. About ServiceBench
To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/servicebench-launches-new-service-connecting-service-companies-to-participating-parts-suppliers-300340734.html SOURCE ServiceBench |