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Adapt Launches Smart Track to Stem Phone-Based Credit Union FraudAdapt Telephony Services, a nationally prominent integrator of omnichannel communication solutions, has announced the October 1st general availability to credit unions of a fully integrated telephone-based application to detect and prevent data breaches by fraudulent callers. Adapt Smart Track gives contact center agents the information they need to help authenticate the identity of credit union members who call while also identifying attempted fraud. The tool was demonstrated this week during the 2016 Symitar Educational Conference in San Diego. "By logging and analyzing each call, the Adapt tool proactively alerts agents, their supervisors and their credit union's fraud team when it detects suspicious activity," says Alfredo Rizzo, head of Adapt's product management team. "With the telephone accounting for nearly half of all data breaches caused by social engineering fraudsters, and $15 billion stolen in the U.S. last year alone through fraud, Adapt Smart Track helps credit unions concentrate on serving members who call, not authenticating them." Built on top of the Customer Interaction Center® (CIC) from Interactive Intelligence® and part of the Adapt SmartApps Suite. Smart Track:
About Adapt Adapt Telephony Services, LLC (Adapt) is a global value-added reseller and integrator of contact center and unified communications solutions for on-premises or in the cloud. With more than 1,000 deployments of Interactive Intelligence (News - Alert) solutions across multiple industries, Adapt has successfully developed vertical specialties in financial services, healthcare, insurance, manufacturing and retail. For more information, visit www.teamadapt.com.
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