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Indonesia Contact Center and CRM Market Forecast: 2016-2021 - Research and MarketsResearch and Markets has announced the addition of the "Indonesia Contact Center and CRM Market Forecast: 2016 - 2021" report to their offering. The Indonesia Contact Center market will continue to see incremental growth in the 2016 - 2021 timeframe as enterprise and mid-market firms continue investing in customer service software and converged infrastructure. Analysts have just published the sixth edition of "Indonesia's Contact Center Industry Market Forecast" with some interesting trends from last year noted: - The number of Call Center seats in Indonesia grew by 12% in 2015 - The number of enterprise Contact Center interactions through social networking applications saw over 200% growth in 2015. Tools and integration will key investment items in the coming year - The CRM software market for onsite deployments continues low double digit growth. This market research rport is a new comprehensive assessment of the Contact Center market in Indonesia looking ahead over the next 5 years. The objective is to provide industry professionals and analysts with independent market intelligence for Indonesia's growing Contact Center and CRM software ( including SaaS (News - Alert)) market. Besides enabling decision makers to assess the market size and growth, it will also identify net new market opportunities, as well as key risks. Key Topics Covered: Section 1. Opportunity Analysis Section 2. Indonesian Contact Center Priorities - Enterprise Survey of Key Initiatives Section 3. Notable Domestic Service Providers in the Contact Center Industry in Indonesia Section 4. KPIs and Forecasts for Indonesia Contact Center and CRM Market to 2021 Section 5 Appendix Companies Mentioned - Bank Rakyat Indonesia - Cisco - PT Infomedia Nusantara (Infomedia) - PT VADS Indonesia - PT. Asia Outsourcing Services (AOS) - PT. Jaring Synergi Mandiri - PT. Jaringan Intech For more information visit http://www.researchandmarkets.com/research/53qqbx/indonesia_contact About Research and Markets Research and Markets is the world's leading source for international market research reports and market data. We provide you with the latest data on international and regional markets, key industries, the top companies, new products and the latest trends. View source version on businesswire.com: http://www.businesswire.com/news/home/20160719005794/en/ |
