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Wolters Kluwer Tax & Accounting North America Honored as a Top Call CenterWolters Kluwer Tax & Accounting North America, Small Firm Segment has been honored for the third consecutive year by BenchmarkPortal (News - Alert), a leading call-center consulting services group, as among the best medium-sized call centers in the United States and Canada in BenchmarkPortal's 2016 Top 100 Call Center Contest. Recognized internationally as the premier competition measuring call-center quality, the Top 100 Call Center Contest captures performance metrics, including call-answer speed, calls per agent per hour, and caller satisfaction. This data is then evaluated against industry benchmarks and verified by call-center experts, with an emphasis on call quality and cost effectiveness. "Our Customer Care team works year-round to ensure that we provide superior customer service, and we're honored to be recognized for the third year in a row by BenchmarkPortal as a Top 100 Call Center," said Satyan Penmetsa, General Manager of Wolters Kluwer Tax & Accounting North America, Small Firm Segment. "We are eager to build on our strengths and committed to delivering the highest-quality experience for our customers who consult our Customer Care team." The 2016 Top 100 Call Center Contest evaluated inbound call centers across the United States and Canada, with competitors categorized by size. Call-center experts then analyzed submissions against key performance metrics established by BenchmarkPortal to determine the top 100 small, medium, and large call centers. BenchmarkPortal categorized the Small Firm Segment Customer Care team as a medium call center, as based on the nuber of team members. "As a recipient of the Top 100 Award, Wolters Kluwer Tax & Accounting North America, Small Firm Segment has demonstrated, on a very objective basis, that they provide superior service and financial performance as compared with our database overall," said Bruce Belfiore, BenchmarkPortal CEO. "Our Top 100 Award places a call center among the best in the industry in terms of quality of service and cost efficiency. This is a great accomplishment." To learn more about Wolters Kluwer Tax & Accounting North America, Small Firm Segment, visit cchsfs.com. About Wolters Kluwer Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Wolters Kluwer reported 2015 annual revenues of €4.2 billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY). Wolters Kluwer Tax & Accounting North America, Small Firm Segment is part of Wolters Kluwer Tax & Accounting. It is a leading national provider of tax, accounting and trust tax solutions. Today, small professional tax and accounting firms, bank trust departments, commercial tax preparers, law firms, wealth management organizations and national tax chains rely on our tax and accounting solutions to accomplish work flow efficiency and tax compliance. Among its market-leading solutions are the ATX™ and TaxWise® tax preparation software, CCH (News - Alert) iFirm, Client Accounting Suite and Trust US™. Wolters Kluwer Tax & Accounting North America, Small Firm Segment is based in Kennesaw, Ga.
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