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Speech Analytics Market - Global Forecast to 2020 - Increase in Customer Interaction Data Through Various Channels - Research and Markets

[April 20, 2016]

Speech Analytics Market - Global Forecast to 2020 - Increase in Customer Interaction Data Through Various Channels - Research and Markets

Research and Markets has announced the addition of the "Speech Analytics Market - Global Forecast to 2020" report to their offering.

The speech analytics market size is forecast to grow from USD 589.2 Million in 2015 to USD 1.60 Billion by 2020, at a Compound Annual Growth Rate (CAGR) of 22.0% from 2015 to 2020. The increase in customer interaction data through various channels has also provided a major driving force to the speech analytics market.

North America is expected to have the largest market share and dominate the speech analytics market from 2015 to 2020, due to the presence of large number of solution vendors in the U.S. Asia-Pacific (APAC) offers potential growth opportunities, as there is rise in technology penetration and larger investments in contact centers that are turning towards speech analytics solutions to efficiently gain insights from customer interaction data.

The major restrainin factor that the market is experiencing would be the high costs involved in adopting these solutions. Speech analytics software licensing is just one of the factors in the overall total cost. The overall speech processing cost consists of software, hardware, and service cost. Furthermore, the efficiency of certain complex deployments also depends upon ongoing support, up-gradation, and associated professional and managed services.

Key Topics Covered:

1 Introduction

2 Research Methodology

3 Executive Summary

4 Premium Insights

5 Market Overview

6 Industry Trends

7 Speech Analytics Market Analysis, By Type

8 Speech Analytics Market Analysis, By Deployment Type

9 Speech Analytics Market Analysis, By Organization Size

10 Speech Analytics Market Analysis, By Industry Vertical

11 Geographic Analysis