TMCnet News
LiveOps Cloud Hires Carmela Pinzone as Senior Vice President of Global OperationsLiveOps (News - Alert) Cloud today announced that Carmela Pinzone has joined the company as Senior Vice President of Global Operations. As LiveOps Cloud continues its growth and expansion, Pinzone's strong record of driving operational excellence, process improvements and management of technology services will all be key components to the company's success. In her role as SVP of Operations, Pinzone will be responsible for LiveOps Cloud's global infrastructure, security and customer service operations. "LiveOps Cloud is actively working to modernize the contact center market - as evidenced by our recent launch of CxEngage," said Vasili Triant, CEO of LiveOps Cloud. "CxEngage was designed to outpace the ever-increasing expectations for technical reliability and global reach required of today's contact centers. By adding a seasoned professional to our team like Carmela, we'll further expand and streamline operations to support our growing, global customer base as they adopt CxEngage. Carmela brings extensive experience in operations management and cost strategies that will have direct impact on LiveOps Cloud's commitment to quality, delivery, and competitive pricing, as well as to our bottom line." With more than 25 years of experience, Pinzone has a long history of managing technology operations for both public and private companies in retail, logistics and travel, as well as oil and gas industries and for non-profit organizations. She has expertise overseeing enterprise-wide technology improvement initiatives and strives to align technology services with business goals. She most recently served as the Vice President of Infrastructure Engineering and Operations for Newgistics, where she led all enterprise infrastructure operations. Prior to Newgistics, she held technology leadership roles at several companies, including Footstar, Blockbuster, Neiman Marcus and AMR. "The contact center often serves as the initial customer interaction point with any business, making LiveOps Cloud's solutions the lifeblood of our customers' relationships with their own customers," said Pinzone. "I joined LiveOps Cloud because it was evident that operations for the company are mission critical to empowering our customers to resolve their customers' issues quickly. I am very much looking forward to working with the entire team to drive improvements, have an impact on global growth and cement our leadership role in the customer service industry." About LiveOps Cloud LiveOps Cloud is building a happier world, one customer experience at a time. The world's most passionate, customer-focused brands empower their workforces, delight customers and improve the bottom line - all with LiveOps Cloud's always-on, highly secure, true multi-tenant and instantly scalable Contact Center as a Service (CCaaS) platform. Headquartered in Austin, Texas LiveOps Cloud has operations in California, Canada, the United Kingdom and New Zealand. Learn more at www.liveopscloud.com. For live updates: Follow / Connect.
View source version on businesswire.com: http://www.businesswire.com/news/home/20160420005488/en/ |
