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Partnering Up to Drive Exceptional Customer ExperiencesDENVER, April 14, 2016 /PRNewswire/ -- Businesses used to pay little attention to how vendor relationships would impact their most valuable asset – their customers. Progressive firms are beginning to understand that customers are the true driving force behind long-term business success. That means that their satisfaction with a brand is paramount, and should always be top of mind. As a result of this realization, businesses are now rethinking the ways they enter into strategic partnerships with vendors. In the past, vendor relationships might have been "getting the job done," but businesses weren't experiencing bottom-line growth or an increase in customer loyalty. That's all about to change. New research estimates that we are likely to see one out of three contracts based on business outcomes by 2018, indicating a shift in how these relationships are being forged.1 This month, TeleTech's eNewsletter, Dialogue, takes a close look at the reasons why this change is a good idea, from both a financial and a customer experience perspective. The April issue includes:
The Dialogue eNewsletter is published 12 times a year and has been designed to inspire customer experience excellence. Each issue contains the best customer-centric thought leadership and in-depth research articles. Click here to subscribe. 1Gartner, Best Practices for Creating Business-Outcome-Based IT Services Deals for Service Providers; January 12, 2016 ABOUT TELETECH
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To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/partnering-up-to-drive-exceptional-customer-experiences-300251921.html SOURCE TeleTech Holdings, Inc. |