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Workforce Management Product and Market Report 2016 - Key Vendors are Aspect Software, Calabrio, Interactive Intelligence & NICE Systems - Research and MarketsResearch and Markets (http://www.researchandmarkets.com/research/v479mp/2016_workforce) has announced the addition of the "2016 Workforce Management Product and Market Report" report to their offering. There is a tremendous opportunity to use WFM in back offices and branches. These environments have unique needs that cannot be properly addressed with traditional contact center WFM solutions. The new generation of WFM offerings is using algorithms and functionality tailored to address issues like deferred work and backlog, which are characteristic of back-office activities. These solutions also help to optimize front- and back-office activities by taking advantage of downtime in contact centers. Enhanced flexibility in scheduling, a hallmark of the new WFM solutions, increases employee engagement and satisfaction and improves productivity for companies; everyone wins - employees, enterprises and customers. DMG expects the number of seats in the WFM market to increase by 11% in 2016, 2017 and 2018, and by 12% in 2019 and 2020. It's possible tht the revenue in the WFM sector will grow more quickly than seats, as vendors introduce and sell innovative capabilities like intraday management and mobility to the market. The greatest potential for revenue expansion comes from sales of back-office and branch WFM solutions. If the vendors figure out how to communicate the benefits of using WFM in these operating areas and can open up these market opportunities, the growth rates will likely exceed DMG's expectations. Key Topics Covered: 1.Executive Summary 2.Introduction 3. Consulting Research Methodology 4.Workforce Management Market Segments 5. Workforce Management Functional Building Blocks 6.Vendor Service Delivery Models 7.Workforce Management Trends and Challenges 8.Workforce Management Market Innovation 9. WFM Fundamentals 10. The Mission-Critical Role of WFM in Enterprises 11. The Engaged and Empowered Workforce 12. The Back-Office Becomes Front-of-Mind 13. Workforce Management Market Activity Analysis 14. Workforce Management Market Adoption 15. Workforce Management Projections 16. Contact Center Workforce Management Competitive Landscape 17. Workforce Management Vendors and Solutions 18. Workforce Management Benefits and Return on Investment 19. Implementation Analysis 20. Pricing 21. Workforce Management Vendor Satisfaction Analysis 22. Company Reports Companies Mentioned:
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