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New IOVOX Insights™ Solution Enables Telecom Service Providers to Monetize Call Data While Delivering Value Added Analytics Service to Hosted PBX and Landline ClientsIOVOX, a global provider of cloud-based telephone analytics, today introduced IOVOX Insights™, a new solution that allows service providers to transform their customers' static call data into visual and actionable information. With IOVOX Insights, service providers can enable customers of all sizes to improve efficiency, deliver better customer service, and ultimately become more profitable. "Traditional phone bills don't tell a story of business performance," said Ryan Gallagher, Founder and CEO of IOVOX. "This can be extremely debilitating if your business relies on phone leads. But once a business realizes they are missing 20 percent or more of their calls during certain periods of the day, they immediately recognize the value of dynamic and interactive analytics. IOVOX Insights enables service providers to lock in existing revenue while creating a foundation for upsell." It has never been easier for business customers to switch service providers. In today's highly charged competitive telecom market, IOVOX Insights is designed to help service providers stay a step ahead and easily deploy new, cloud-based innovations in a rapidly growing market. According to research by Infonetics (News - Alert), strong global demand for cloud PBX and Unified Communications ("UC") services will continue over the next five years and is projected to reach $12 billion by 2018 - with 62.6 million seats in service.1 IOVOX Insights is configurable for multiple go-to-market strategies, including an integrated singlesign on option that increases engagement between business customers and their existing SP portal. The Insights solution can also enable tracking and visualization of myriad data points, such as:
Among other cloud platforms, IOVOX Insights offers easy integration with Broadsoft, a system in use with more than 700 customers in 90 countries and representing more than 12 million seats of hosted PBX (News - Alert) services. In fact, Broadsoft boasts 26 of the top 30 global SPs as customers. IOVOX Insights is global and available immediately. For pricing or more information on IOVOX Insights, visit: www.iovox.com/insights or call +1 415-877-1591 or + 44 [0] 208 022 5445. About IOVOX IOVOX provides global cloud-based analytics that measure communications engagement for Enterprise and Small and Medium Businesses (SMBs). Trusted by hundreds of thousands of businesses around the globe, the IOVOX analytics platform has been adopted by clients in 32 countries and across a wide variety of vertical markets empowering marketers and operational managers with transformative business insight. IOVOX was founded in 2007 and is backed by Octopus Investments and SF Capital. For more information visit IOVOX. Follow us on LinkedIn and Twitter. 1 "Cloud PBX and unified communication services a $12 billion market by 2018" August 13, 2014 http://bit.ly/1yxhouv View source version on businesswire.com: http://www.businesswire.com/news/home/20160301005829/en/ |
