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OnProcess Technology Closes 2015 with Strong Customer Traction, Expanded Global Footprint, as Demand for Post-Sales Supply Chain Services Accelerates
OnProcess Technology, a global pioneer in service supply chain
management and optimization, today reported strong 2015 results,
including double-digit (YoY) growth in broadband, technology and medical
revenues, and a 57% percent increase in service fulfillment engagements.
The company attributes these results, as well as recognition as by
influencers such as Gartner (News - Alert) Group, Everest Research and Supply &
Demand Chain Executive, to its post-sale service supply chain
expertise and unique use of technology-powered services and advanced
analytics to drive cost savings, revenue gains and customer satisfaction
improvements for clients.
"The post-sale supply chain is critical to business success, accounting
for about 80% of profitability. However, because it's extremely complex,
it's fraught with inefficiencies that cause companies to lose millions
of dollars and valuable customer goodwill every year," said Mike Wooden,
CEO of OnProcess Technology. "OnProcess helps dramatically reduce
cost-to-serve and improve customer relations by providing unprecedented
visibility across the entire post-sale supply chain and enabling
targeted actions that influence outcomes. As our 2015 performance
indicates, we're seeing strong traction from businesses across
industries and in all aspects of post-sale operations. In addition, our
strategic investments are enabling OnProcess to continue delivering
innovations around technology, analytics and processes that will drive
even greater value for clients in the coming year."
OnProcess 2015 Highlights
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Business Growth
OnProcess realized double-digit YoY
revenue growth in its broadband, technology and medical businesses,
thanks to new customer acquisition and expanded engagements with
existing clients. Notable new clients included Arista, Elekta,
Olympusat, Pulse Secure, Quantum (News - Alert) and Unyson. The company's 57%
increase in service fulfillment engagements resulted from heightened
demand for dispatch and 'day of job' managed services by technology
and broadband clients.
To support this growth, OnProcess
expanded its global footprint with new facilities in Belfast, Maine
and San Jose, Costa Rica, adding more than 300 people t its roster.
OnProcess now serves clients out of six facilities, including delivery
centers in India and Bulgaria, EMEA headquarters in Amsterdam and
global headquarters in Massachusetts.
The company also
strengthened its executive team with the addition of Mike Wooden as
CEO, Mike Stann as EVP of Global Operations, and Oliver Lemanski in
the new position of General Manager, EMEA, overseeing marquee
international clients such as Cisco (News - Alert), HP, Philips and Westcon Group.
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Technology and Partnership Investments
OPTvisionSM:
OnProcess made significant investments in developing a new control
tower solution that takes post-sale optimization to the next level.
OPTvision is the industry's only real-time visibility and
micro-analytics platform that uses predictive analytics, instant
alerts and proactive actions to help clients keep a finger on the
pulse of the entire post-sale supply chain, manage by exception and
make daily decisions that deliver high-impact business outcomes.
Glassbeam
Partnership: This new partnership, focused on integrating
Glassbeam's machine data analysis solution with OnProcess' proprietary
technology, will enable OnProcess to include Voice of Product in its
analytics-fueled processes, further reducing clients' post-sale costs
across inventory, technical support, logistics and field labor.
Massachusetts
Institute of Technology Supply Chain Exchange Program: OnProcess
joined a select community of leaders whose purpose is to leverage
cutting-edge research and knowledge to spur supply chain advancements,
and is employing these learnings for the benefit of OnProcess clients.
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Industry Accolades
Gartner Group highlighted OnProcess in
several Hype Cycle Reports, noting its supply chain management (SCM),
analytics and technology expertise in SCM
BPaaS and SCM
BPO.
Everest Research Group recognized
OnProcess' aftersales services specialty and named the company an
emerging major contender in Everest's SCM BPO report for its
technology-led delivery, fast-paced growth and leading performance in
hi-tech and telecom industries.
OnProcess won a number of
awards, including Supply & Demand Chain Executive's "Top
100 Projects" for transforming a Fortune 500 client's post-sales
dispatch process, saving $21M annually; CIOReview's "20 Most
Promising Supply Chain Solution Providers;" and STPI Growth Awards its
Kolkata, India operation.
About OnProcess Technology
OnProcess Technology is a managed
services provider specializing in complex, global service supply chain
operations - the flow of people, parts and services following the sale
of a product. The company's deep expertise, technology-driven delivery
and continual analytics-based process improvement, enable clients to
quickly optimize efficiencies, scale operations, grow revenue and
profitability, and deliver superior customer experiences. OnProcess
provides services in 26 languages and operates in seven global
facilities, including its Massachusetts headquarters and offices in
India and Bulgaria. www.onprocess.com
View source version on businesswire.com: http://www.businesswire.com/news/home/20160301005180/en/
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