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Transforming the CX in 2016: Six Technology Innovations to Drive Customer Experience ExcellenceDENVER, Jan. 14, 2016 /PRNewswire/ --The latest advancements are quickly changing the ways that customers and brands interact. They are giving customers more control and it is harder than ever for companies across industries to remain competitive. As these changes continue to make it more difficult for companies to differentiate themselves through products and services, it isn't surprising that research has shown that nearly 89 percent of business executives believe that customer experience will be their primary basis for competition this year.1 But with so many new tools and technologies out there – from smarter algorithms and virtual reality videos to advancements in voice recognition and ad blockers – it can be hard to determine which ones are truly worth the time and investment. This month, TeleTech's eNewsletter, Dialogue, takes a close look at the latest and greatest customer experience trends and zeros in on the ones that are driving customer engagement forward. The January issue includes:
The Dialogue eNewsletter is published 12 times a year and has been designed to inspire customer experience excellence. Each issue contains the best customer-centric thought leadership and in-depth research articles. Click here to subscribe. 1 Gartner ABOUT TELETECH
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To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/transforming-the-cx-in-2016-six-technology-innovations-to-drive-customer-experience-excellence-300204927.html SOURCE TeleTech Holdings, Inc. |