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Church Mutual Service Center Certified Seventh Straight YearChurch Mutual Insurance Company's Commercial Lines Operations Service Center has been recertified as a Center of Excellence by BenchmarkPortal (News - Alert). This marks the seventh consecutive year Church Mutual has earned the prestigious honor. Church Mutual is one of only 14 service centers in the entire country to hold the certification for that time span. "The Center of Excellence achievement represents your commitment to delivering customer service that is both effective and efficient," BenchmarkPortal CEO Bruce Belfiore said. "It is the culmination of important initiatives that were undertaken to achieve sustainable service excellence." The recertification followed an intensive review by BenchmarkPortal. To earn the Certified Center of Excellence designation, call centers are measured on 22 key performance indicators and must also undergo audits conducted and verified by BenchmarkPortal researchers. "The Service Center keeps improving on its performance each year," Church Mutual CEO Mike Ravn pointed out. "Our 90,000-plus customers are the beneficiaries of their outstanding service capabilities. As a mutual company, we are here first and foremost to serve our customers. The Service Center is our most vital link in that chain." Among the Center's impressive numbers:
"Maintaining this certification has been one of our primary goals," Church Mutual Commercial Lines Operations Manager Jon Smith said. "If we meet the high standards established by BenchmarkPortal, we know we are providing outstanding customer service. This verifies that we have not only met, but far exceeded those standards. I could not be more proud of our employees." About Church Mutual Insurance Company Church Mutual Insurance Company, founded in 1897, offers specialized insurance for religious organizations of all denominations and insures more than twice as many religious organizations as its nearest competitor. Church Mutual is rated A (Excellent) by industry analyst A.M. Best. Fact Sheet Church Mutual's mission is to be the premier provider of insurance services to our customers in the religious institutional marketplace and other compatible markets. Headquarters • 3000 Schuster Lane, Merrill, WI Founded • 1897 Financials • $1.45 Billion in Assets (2014) • $580 Million in Policyholders' Surplus (2015 EST.) • $660 Million in Direct Premiums Written (2015 EST.) Market Area • All 50 states and the District of Columbia Products and Services • Most lines of commercial property and liability insurance, including multi-peril, workers' compensation and commercial auto insurance Insurance Specialty • Churches, schools (public/private, K-University), camps, conference centers and assisted living centers Number of Employees • Approximately 800 at home office • Approximately 240 in the field Awards and Recognition • "A (Excellent)" rating with A.M. Best Company • 2015 Ward's 50 Top Performing Property and Casualty Insurance Companies • National Customer Service Center ranked top 10 in nation by BenchmarkPortal Website
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