[December 31, 2015]

Research and Markets: Global Workforce Optimization (WFO) Mid-Year Market Share Report - Analysis & Forecasts 2015

Research and Markets (http://www.researchandmarkets.com/research/w2qtp4/2015_workforce) has announced the addition of the "2015 Workforce Optimization (WFO) Mid-Year Market Share Report " report to their offering.

This global report analyzes the performance and activity of the WFO competitors and market during the first half of 2015, and compares that performance to the same period in 2014.

Key Topics Covered:

• Market projections by application segment for the 5-year period from 2015 to 2019 for the 12 WFO modules: recording, QA/quality management (QM), WFM, CCPM, speech analytics, text analytics, desktop analytics, enterprise feedback management (EFM)/surveying, eLearning, coaching, and two emerging applications, gamification and customer journey analytics
• Detailed revenue and market share analyses by vendor, broken down by GAAP revenue for total company, the contact center WFO segment, QM/recording (WFO) sector, voice recording, contact center and non-contact-center recording, and QA/QM
• Growth rate comparisons by vendor for the first half of 2015 s. the same period in 2014
• Detailed analysis of the 27 leaders and contending vendors in the various WFO sectors
  
  
  
  

Companies Mentioned:

• ASC (News - Alert)
• Aspect
• Avaya
• Cacti
• Calabrio
• ComputerTel
• Coordinated Systems
• CTI Group (News - Alert)
• dvsAnalytics
• Enghouse Systems
• Envision
• Genesys
• Hewlett-Packard (HP)
• HigherGround
• inContact
• Interactive Intelligence (News - Alert)
• Magnetic North
• Mitel
• NICE Systems
• OnviSource
• TantaComm
• TelStrat
• Verint (News - Alert) Systems
• VIrtualLogger
• VPI
• Xarios
• ZOOM International
  

Report Structure:

1. Executive Summary

2. Introduction

3. Financial Information Sources

4. Debates about Methodology

5. Methodology

6. Market Projections for 2015 through 2019

7. Total GAAP Revenue and Market Share, First-Half 2015 vs. First-Half 2014 (all QM/recording-related vendors)

8. Total Contact Center WFO Revenue and Market Share, First-Half 2015 vs. First-Half 2014

9. WFO and Recording Solutions Revenue and Market Share (excluding video), First-Half 2015 vs. First-Half 2014 Comparison

10. Total Voice Recording Revenue and Market Share, First-Half 2015 vs. First-Half 2014 Comparison

11. Total Contact Center Voice Recording Revenue and Market Share, First-Half 2015 vs. First-Half 2014 Comparison

12. Total Non-Contact-Center Voice Recording Revenue and Market Share, First-Half 2015 vs. First-Half 2014 Comparison

13. Total Voice Recording Revenue and Market Share

14. QM/QA Application Revenue and Market Share, First-Half 2014 vs. First-Half 2013 Comparison

For more information visit http://www.researchandmarkets.com/research/w2qtp4/2015_workforce

View source version on businesswire.com: http://www.businesswire.com/news/home/20151231005161/en/

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