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Allstream and eLoyalty First to Offer Cross-Border Cloud-Based Cisco HCS Unified Communications Services Between Canada and the U.S.TORONTO and DENVER, Dec. 21, 2015 /PRNewswire/ -- Allstream, Canada's all-business communications provider, today announced the introduction of cross-border service for its Hosted Collaboration Solution (HCS). Through its strategic partnership with eLoyalty, part of TeleTech Technology, Allstream is now able to deliver the same industry-leading HCS functionality and 24/7 support to clients with locations in the United States. Allstream HCS is a hosted and fully managed Unified Communications and Collaboration (UCC) solution which delivers the Cisco® Unified Communications and Collaboration suite of applications to Canadian businesses in a cost-effective, cloud-based model. All Canadian services will be hosted locally and delivered to customers over Allstream's world-class, SIP enabled, resilient fibre IP network designed to help ensure a high level of security and reliability. U.S.-based services will be hosted in the United States and delivered via the customer's preferred network provider. The cross-border solution enables Allstream customers to operate their Unified Communications as a Service (UCaaS) network -- including integrated voice, video, presence and mobility applications to compatible desktop and mobile devices -- seamlessly. "Businesses on both sides of the border are looking for ways to improve and simplify their communications while enabling their staff to collaborate easily with unlimited mobility," says Edith Cloutier, vice president, Sales & Marketing, Allstream. "Our Hosted Collaboration Solution is backed by the security and reliability of our national fibre network and, being a cloud-based service, offers customers the benefits of simpler budgeting and greater agility with their IT and collaboration services when operating in both countries." This cross-border solution is priced on a per-seat, per-month basis in Canadian or U.S. currency as appropriate. Leveraging the cloud, the cross-border solution minimizes up-front capital costs and reduces reliance on internal resources associated with traditional premises-based equipment (CPE) deployments. Geo-redundancy is also provided "in-country" with operational and customer data only being routed to the corresponding geo-redundant site. "Allstream and eLoyalty are the first service providers to bring to market a cross-border collaboration solution over national MPLS and SIP networks," said Jack Denault, senior vice president, Technology Sales and Alliances, TeleTech. "Together we are leading the way with a cost-effective, efficient and effective cloud collaboration solution, which helps customers operate their businesses in Canada and the U.S. as seamlessly as possible. No other Cisco HCS Service Provider or Cisco Value Added Reseller is offering a solution of this type today. Ours i the only cloud option of choice for all trans-national organizations looking to collaborate regardless of location, preferred end-point devices or documentation that needs to be shared." About Allstream About eLoyalty, LLC ABOUT TELETECH Forward-looking Statements Disclaimer This news release includes forward-looking statements and information (collectively, the "statements") about Allstream's and TeleTech's business opportunities, operations, technology, security, reliability and performance of its future offerings that are subject to risks, uncertainties and assumptions. As a consequence, actual results in the future may differ materially from any conclusion, forecast or projection in such forward-looking statements. Therefore, forward-looking statements should be considered carefully and undue reliance should not be placed on them. Examples of statements that constitute forward-looking information may be identified by words such as "believe", "expect", "project", "should", "anticipate", "could", "target", "forecast", "intend", "plan", "outlook", "see", "set", "pending", and other similar terms. Please note that forward-looking statements reflect Allstream's and TeleTech's expectations as at the date hereof. Allstream and TeleTech disclaim any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise, except as required by law. For more information, please contact: Keith Irish Paul Miller Elizabeth Grice Logo - http://photos.prnewswire.com/prnh/20140717/127860
To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/allstream-and-eloyalty-first-to-offer-cross-border-cloud-based-cisco-hcs-unified-communications-services-between-canada-and-the-us-300195644.html SOURCE TeleTech Holdings, Inc. |