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Research and Markets: Global Contact Center Market 2015-2019

[December 04, 2015]

Research and Markets: Global Contact Center Market 2015-2019

Research and Markets (http://www.researchandmarkets.com/research/p87rgv/global_contact) has announced the addition of the "Global Contact Center Market 2015-2019" report to their offering.

Business enterprises worldwide have become increasingly dependent on various technologies and the Internet to run their business and drive revenue growth. This trend is expected to intensify, which indicates that the role of IT has become vital and directly contributes to the organization's agenda.

Contact centers act as a central point in an enterprise from where all customer contacts are managed. They play a prominent role within an enterprise's broad customer management strategies. Currently, contact centers are adopting new technologies to become multi-channel operations. This results in a coherent customer experience and enables customer expectations to be met with an advanced level of interaction.

The report forecasts the global contact center market to grow at a CAGR of 9.26% over the period 2014-2019.

The report has been prepared based on an in-depth market analysis with inputs from industry experts. The report also covers the landscape of the market and its growth prospects in the coming years. The report includes a discussion of the key vendors operating in this market.

Key Topics Covered:

PART 01: Executive summary

PART 02: Scope of the report

PART 03: Market research methodology

PART 04: Introduction

PART 05: Market landscape

PART 06: Market segmentation by solution

PART 07: Market segmentation by deployment

PART 08: Geographical segmentation

PART 09: Market drivers

PART 10: Impact of drivers

PART 11: Market challenges