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Research and Markets: CRM Market in China 2016-2020

[December 03, 2015]

Research and Markets: CRM Market in China 2016-2020

Research and Markets (http://www.researchandmarkets.com/research/3jm7mt/crm_market_in) has announced the addition of the "CRM Market in China 2016-2020" report to their offering.

The new report predicts the customer relationship management (CRM) market in China to grow at a CAGR of more than 17% during the forecast period. The CRM has expanded rapidly and succeeded in transforming the deployment of CRM software from capital expenditure to pay-per-use models.

The demand for SaaS (News - Alert) is high, which represented more than 45% of total CRM software sold globally in 2015. Increased use of cloud-based computing is one of the major factors driving the growth of the CRM market. The demand for cloud-based computing market in China is increasing at a fast rate and this demand is from organizations of all sizes looking for easy-to-deploy alternatives with advanced technologis to replace older systems.

As a result, the increasing implementation of cloud-based CRMs will drive the overall CRM market in China and other emerging regions of APAC.

With a remarkable share of close to 42%, the customer service software segment has the highest share in the CRM market in China, and this segment is considered the backbone of CRM operations and is expected to be a consistent driver through 2020.

Key Topics Covered:

PART 01: Executive summary

PART 02: Scope of the report

PART 03: Market research methodology

PART 04: Introduction

PART 05: CRM overview

PART 06: Market description

PART 07: Market landscape

PART 08: Market segmentation by application

PART 09: Market segmentation by deployment model

PART 10: Market segmentation by end-user

PART 11: Market drivers