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Get to Know Your Next-Gen CRM SystemDENVER, Aug. 13, 2015 /PRNewswire/ -- When customer relationship management (CRM) technologies were first introduced nearly 30 years ago, they were accompanied by complaints of clunky and expensive software. Since then these technologies have experienced a resurgence in popularity and the CRM software market is expected to reach $36.5 billion by the end of 2017.1 Today, CRM technologies are widely recognized as a means to help companies deliver a consistent brand experience across every customer interaction channel. But before companies will be able to fully realize the latest benefits associated with CRM, they need to take the time to educate themselves on the best ways to implement and leverage all the features that CRM has to offer. This month, TeleTech's Dialogue eNewsletter takes a close look at what's changed in CRM, and explores how the latest advancements can help companies improve customer engagement and drive higher conversion rates across the entire customer lifecycle. The August issue includes:
The Dialogue eNewsletter is published 12 times a year and has been designed to inspire customer experience excellence. Each issue contains the best customer-centric thought leadership and in-depth research articles. Click here to subscribe. ABOUT TELETECH 1 Gartner
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To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/get-to-know-your-next-gen-crm-system-300128475.html SOURCE TeleTech Holdings, Inc. |