TMCnet News
HDI Releases New Versions of Certification Standards for Technical Support ProfessionalsCOLORADO SPRINGS, Colo., July 28, 2015 /PRNewswire/ -- HDI, a UBM Tech company and the first professional association created for the technical support industry, today announced the release of their updated certification standards. The competencies for HDI certifications are identified and approved by the HDI International Certification Standards Committee (ICSC)—a group of industry experts and experienced practitioners from a number of organizations. The committee's intent is to recognize the breadth of knowledge required, document the needed skills, and provide leadership to the technical support industry on the meaning of certification in customer service and technical support organizations. To view and download each of the new certification standards, visit: thinkhdi.com/certification/standards.aspx. HDI's eight role-based certifications are reviewed and updated annually, and serve as a set of best and common processes and practices within a support center. "Each HDI certification refects the level of knowledge required for specific roles, ranging from customer service representatives to support center directors," says Rick Joslin, HDI's executive director of certification and training. "In order to remain at the forefront of our ever-evolving industry and maintain our position as the premier technical support certification body, our continually-updated standards ensure skillful and educated professionals are prepared to support the needs of their customers and their business." In addition to the general release of the eight role-based certification standards, HDI has released new certification exams, practice tests, and courseware. The new courseware includes an instructor-led classroom and virtual classroom, as well as the highly-popular online self-paced learning courses. The variety of delivery options provide technical support professionals the learning opportunities that best meet their needs and learning styles. About HDI About UBM Tech Media Contact: Logo - http://photos.prnewswire.com/prnh/20150727/246118LOGO
To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/hdi-releases-new-versions-of-certification-standards-for-technical-support-professionals-300119500.html SOURCE HDI |