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USAA and Amazon.com Deliver the Best Online Experience, According to New Temkin Group ResearchWABAN, Mass., June 30, 2015 /PRNewswire/ -- For the second straight year, USAA took the top spot in the Temkin Web Experience Ratings. Based on a study of 10,000 U.S. consumers, the 2015 Temkin Web Experience Ratings examine 262 companies across 20 industries. USAA earned the top spot for its banking business, followed by Amazon.com in the second spot. USAA was also in the top 14 with its insurance and credit card businesses, along with credit unions, Capital One 360, SunTrust Bank, eBay, Chase, Fidelity Investments, QVC, Sheraton, and Apple Retail. Logo - http://photos.prnewswire.com/prnh/20150629/226500LOGO Logo - http://photos.prnewswire.com/prnh/20150629/226501LOGO Frontier and earned the lowest Temkin Web Experience Ratings followed by Cox Communications, Charter Communications, Spirit Airlines, Comcast, Blue Shield of CA, Time Warner Cable, Haier, and CenturyLink. "USAA continues to define a high standard for online experience, but it's ironic that many of the cable companies that provide Internet service earned such poor ratings," states Bruce Temkin, managing partner of Temkin Group. Additional highlights of the 2015 Temkin Web Experience Ratings include:
The 2015 Web Experience Ratings along with other ratings can be accessed at the Temkin Ratings website, www.TemkinRatings.com. Detailed datasets for the 2015 Temkin Experience Ratings can be downloaded from the Customer Experience Matters® blog, at ExperienceMatters.wordpress.com. About Temkin Group: Temkin Group is widely recognized as a leading customer experience research and consulting firm. Many of the world's largest brands rely on its insights and advice to steer their transformational journeys. Temkin Group combines customer experience thought leadership with a deep understanding of the dynamics of organizations to help accelerate results. Rather than layering on cosmetic changes, Temkin Group helps companies embed practices within their culture by building four critical competencies: Purposeful Leadership, Employee Engagement, Compelling Brand Values, and Customer Connectedness. The firm's ongoing research identifies leading and emerging best practices across a wide range of activities for engaging the hearts and minds of customers, employees, and partners. For more information, contact Bruce Temkin at 617-916-2075 or send an Email Customer Experience Matters is a registered trademark of Temkin Group. To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/usaa-and-amazoncom-deliver-the-best-online-experience-according-to-new-temkin-group-research-300106555.html SOURCE Temkin Group |