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KnoahSoft to Showcase Workforce Optimization Solutions at 2015 ICMI Contact Center Expo and ConferenceKnoahSoft will demonstrate its workforce optimization (WFO) solutions at the 2015 ICMI Contact Center Expo & Conference May 4-7, 2015 in Orlando, FL. KnoahSoft offers cloud-based and premise-based WFO solutions that give contact centers enterprise-level interaction recording; quality, performance and workforce management; and analytics functionality for unparalleled value. The 2015 ICMI Contact Center Expo & Conference brings together more than 100 global leaders in customer service to help 1,500 end user attendees glean actionable insights from product-neutral meaningful content and a dynamic expo floor featuring cutting edge technology and services. Attendees will also benefit from unique live and virtual networking opportunities, contests and keynotes from leading companies, including McKesson, Deloitte Services LP, Forrester and Time-Warner Cable. KnoahSoft Harmony™ is aVoIP-enabled, 100% web-based solution that enables call, email and chat session review in a PCI-compliant, services-oriented, open reporting framework. Contact centers use Harmony to effectively manage their business operations with real-time and offline data. The product provides all of the data collected via recording, surveying and speech analytics to help improve agent performance and quality while supervisors have a collaborative environment to support agents through messaging, monitoring, eLearning and coaching modules. Visit KnoahSoft at booth 421 to learn more about the KnoahSoft Harmony workforce optimization suite, and how it can transform your customer experience. About KnoahSoft KnoahSoft offers workforce optimization solutions that give contact centers enterprise-level interaction recording; quality, performance and workforce management; and analytics functionality at an affordable price. The Harmony™ suite is a secure web-based platform that is seamlessly integrated from end to end to give users the ultimate in flexibility, scalability, and ease of use. With the invaluable insight into multi-channel interactions gleaned from Harmony™, users can increase productivity, enhance customer satisfaction, improve workflow, and ensure compliance. Learn more at www.knoahsoft.com. As a community-building service, TMCnet allows user submitted content which is not always proofed by TMCnet editors. If you feel this entry is of inferior quality or wish to report it for some reason, please forward the URL to "webedit [AT] tmcnet [DOT] com" with your comments. |