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HeyWire Highlights LiveText Business Messenger Customer Momentum and New Features as Business Texting Becomes a Key Channel in the Customer Experience EconomyCAMBRIDGE, Mass., April 22, 2015 /PRNewswire/ -- HeyWire®, the leading enterprise mobile messaging service that's reinventing texting for businesses that care about customer experience, has released new enhancements to its popular HeyWire LiveText™ Business Messenger app as diverse businesses adopt texting for two-way customer conversations – going beyond shortcode-based marketing – to improve their customer experience. This growing demand for business texting as the preferred customer communication channel is happening across a wide range of industries spanning retail, financial services, travel and hospitality, broadcasting, staffing and recruiting, and higher education, among others; all fueled by today's mobile-first world. "Customers want to engage the companies they do business with through private, two-way messaging – with no special apps or confusing shortcodes required, and without the need to broadcast themselves on social media. They no longer want to call companies. Our growing base of customers demonstrates that once companies companies realize this can be accomplished through use of a new category of open mobile messaging services that embraces texting, they want it," said Meredith Flynn-Ripley, CEO of HeyWire. "Given the similar sales and support challenges these companies face across industries, we know business texting will soon become even more critical as companies look for competitive advantages in the customer experience economy." Available now for iOS and Android devices, and with Web browser, Mac and Windows apps, HeyWire LiveText Business Messenger enables a business's existing, main phone number for two-way texting and provides an easy-to-use mobile messaging app for employees to send and receive customer texts. HeyWire's Business Messenger provides powerful messaging features for business users like synchronized mobile, Web and desktop access, CRM integration, message archiving, secure logins and auto-reply features. Plus, it works with standard text messages so customers don't need to download any special apps to text business numbers. It is being used in both field and office settings for customer engagement, sales enablement, service and support, field communications and other customer-facing activities across a variety of industries. Some recent customer examples include:
The latest version of HeyWire LiveText Business Messenger is available for no-cost trial via the iTunes and Google Play app stores. About HeyWire HeyWire is reinventing business communications for companies that care about customer experience through its leading mobile messaging cloud that easily connects customers to businesses using two-way, conversational texting. The company is a pioneer in bringing enterprise-class messaging to toll-free numbers and office phone numbers; provides award-winning messaging apps spanning customer service agent consoles, mobile devices and the desktop. HeyWire partners with leading providers of customer service solutions, CRM and telephony products and delivers over half a billion messages per month through its business texting network. HeyWire has been recognized with CTIA's 2014 Mobile Cloud Emerging Technology Award, the AlwaysOn Mobile 100, OnCloud Top 100 and Global 100 to Watch Awards, as well as the PwC Promise Award. For more information, please visit http://www.HeyWire.com HeyWire Media Contact: Logo - http://photos.prnewswire.com/prnh/20150313/181626LOGO To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/heywire-highlights-livetext-business-messenger-customer-momentum-and-new-features-as-business-texting-becomes-a-key-channel-in-the-customer-experience-economy-300068626.html SOURCE HeyWire |