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Asia-Pacific Contact Center Applications Market, 2013LONDON, March 31, 2015 /PRNewswire/ -- This study breaks down the contact center applications market across 13 countries in the Asia-Pacific region based on 8 application segments including Automatic Call Distributor (ACD), Computer Telephony Integration (CTI), Interactive Voice Response, Outbound, Call Monitoring, Workforce Management (WFM), Speech Technology, and Multimedia applications. It presents market sizing and market share by application and by country. Trends are also identified based on technology adoption across different industries or sectors as well as by the size of the contact centers. Market drivers and restraints are also discussed for each country in the Asia-Pacific region. -Based on revenue, Japan, Australia, and China were the top three countries in 2013. -Changing consumer behaviors have started to impact the technology buying decision of contact centers. The fast growth of social media interactions and mobility has shifted consumers' communication methods from phone calls to these new channels. Contact centers in the Asia-Pacific region are gradually re-structuring their service strategy and technology systems. Download the full report: https://www.reportbuyer.com/product/447442/ About Reportbuyer Reportbuyer is a leading industry intelligence solution that provides all market research reports from top publishers http://www.reportbuyer.com For more information: To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/asia-pacific-contact-center-applications-market-2013-300058948.html SOURCE ReportBuyer |