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NelsonHall Launches NEAT Vendor Evaluation and Assessment Tool for Mortgage & Loan BPO ServicesNelsonHall, the leading global BPO and IT outsourcing analyst firm, has today launched a new tool to assist strategic sourcing managers in assessing vendor capability in Mortgage & Loan BPO within the retail banking industry. The NelsonHall Vendor Evaluation and Assessment Tool (NEAT) for Mortgage & Loan BPO is now available to NelsonHall clients, and is also available for a period free-of-charge to buy-side organizations through NelsonHall and through its partners SIG and SSON. The tool supports a number of potential Mortgage & Loan BPO requirements, specifically addressing the needs of organizations with strong requirements for:
Suppliers of Mortgage & Loan BPO covered by this NEAT include Accenture, Cognizant, EXL Service, Genpact, HCL Technologies, iGate, Infosys, Tata Consultancy Services, Wipro (News - Alert), WNS Global Services, and Xerox. The NelsonHall NEAT tool for Mortgage & Loan BPO is part of NelsonHall's "Speed-to-Source (News - Alert)" initiative. The tool sits at the front-end of the vendor screening process and consists of a two-axis model: assessing vendors against their "ability to deliver immediate benefit" to buy-side organizations and their "ability to deliver innovation in support of client-specific requirements". The vendors are scored against a wide range of criteria, establishing a number of scenarios, each representing a different business situation or client business need. To add further value, the NEAT tool enables buy-side organizations to input their own weightings and tailor the Mortgage & Loan BPO dataset to their specific requirements across over 40 individual vendor evaluation criteria. Using the interactive web-based tool, sourcing managers can configure the Mortgage & Loan BPO NEAT evaluations in accordance with their own priorities and business requirements for service offerings, benefits, delivery capability and other criteria. "###" About NelsonHall: NelsonHall is the leading Business Process Services (BPS) and IT services (ITS) research firm with analysts in the U.S., U.K., and Continental Europe. The company takes a global approach to analysis of vendors and outsourcing markets and is widely respected for the quality and depth of its research. In addition, with its "Speed-to-Source" initiative, NelsonHall is helping buy-side organizations significantly reduce the time and cost associated with Business Process Services and IT Services sourcing projects.
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