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Social Customer Relationship Management Market 2015-2019 - Market is expected to grow from $2.22 billion in 2014 to $17.92 billion in 2019DUBLIN, Feb. 23, 2015 /PRNewswire/ --Research and Markets (http://www.researchandmarkets.com/research/9h8tsg/social_customer) has announced the addition of the "Social Customer Relationship Management (CRM) Market by Solution, by Deployment - Global Forecasts to 2019" report to their offering. The Social Customer Relationship Management market is expected to grow from $2.22 billion in 2014 to $17.92 billion in 2019, at a CAGR of 51.9% from 2014 to 2019 Increase in the use of smart phones and tablets in enterprises have influenced the way sales and marketing departments work. It has led to the promotion of Bring Your Own Device (BYOD) culture among enterprises. This trend is also responsible for bringing in social feature in CRM software, thus making way for Social Customer Relationship Management Market solutions. Investments in Social CRM Market will increase across geographies and verticals, with the need of more business specific solutions for enterprises. In terms of regions, North America is expected to be the biggest market in terms of revenue contribution in 2014, while Asia-Pacific (APAC) is expected to experience increased market growth in the coming years. The Market has shown a positive outlook in terms of venture capital funding. Companies such as Lithium, Acquia and SugarCRM have received encouraging venture capital funding. It is expected that, these solutions will move beyond marketing and sales functions into customer facing departments, improving brand value through better communications and seamless connectivity across all departments. Key Topics Covered: 1 Introduction 2 Research Methodology 3 Executive Summary 4 Premium Insights 5 Market Overview 6 Industry Trends 7 Social Customer Relationship Management Market: Market Size and Forecast By Application 8 Social Customer Relationship Management Market: Market Size and Forecast By Solutions 9 Social Customer Relationship Management Market: Market Analysis By Deployment Mode 10 Social Customer Relationship Management Market: Market Analysis By End User 11 Social Customer Relationship Management Market: Market Analysis By Verticals 12 Social Customer Relationship Management Market: Market Analysis By Regions 13 Competitive Landscape 14 Company Profiles - IBM - Jive Software - Lithium - Microsoft - Netsuite - Oracle - Pegasystems - SAP - Salesforce - Sugarcrm For more information visit http://www.researchandmarkets.com/research/9h8tsg/social_customer Media Contact: Laura Wood , +353-1-481-1716, [email protected] To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/social-customer-relationship-management-market-2015-2019---market-is-expected-to-grow-from-222-billion-in-2014-to-1792-billion-in-2019-300039552.html SOURCE Research and Markets |